Michaels — Local services in Town of Rib Mountain

Drove 2.5 hours to shop at the Wausau store today. When I went to check out, there was a girl at the only open register who literally walked away as I was standing there. She made herself "busy" arranging items on one of the shelves up front, and yelled that I could use the self-check. I told her I was paying cash and the self-check registers are only for cards. She seemed exasperated to have to actually ring me up. She then asked me for my phone number. I told her no, I'm not in the system. She asked AGAIN and AGAIN I told her NO, I am not interested in signing up with Michaels. She then told me she "needed" my email address to get me signed up. I again told her NO, not interested. She asked another THREE TIMES before I finally told her either ring up my purchase as cash or I will leave and buy my items at Hobby Lobby instead. She then got very pissy with me. I handed her $150 in cash for my purchase. She purposely counted each $20 bill in slow motion, then counted TWO MORE TIMES before finally punching the amount into the register. She gave me 28 cents in change by putting it on the counter - refusing to hand it to me. I get it, Covid and all that, but she was purposely rude and disrespectful. I was rather upset by the entire situation, so after I got down the road a bit I decided to call and speak with a store manager. The same girl who had rung up my purchase answered the phone, and literally would not let me speak to a manager. She asked me five times what I was calling about. I repeated the same phrase five times - I am a customer, I have a complaint, I wish to speak to your store manager. She then put me on "hold" and disconnected the call. I called back and got the same runaround again. This time, she put me on hold and someone - who knows if it was actually a manager - got on the line. I explained the entire situation and told her it would be very unlikely for me to shop there again after the way the "customer service" person acted. Said "manager" didn't seem overly concerned about the issue. I will definitely shop Hobby Lobby and Jo-Ann fabrics for my crafting...

Love the place. But the people that work there probably need to be re-taught communication and patience. Placed an order for curbside pickup. (2 skeins of YARN) got my confirmation email and text. I ALSO called Michael's store to see when I could expect to pick up because my husband had to run errands. I was MORE than okay with needing to wait a day or 2 if I needed. But the lady over the phone said it'll be ready within 15 minutes! (PERFECT!) My husband gets there in 14 minutes and goes in to see if it's ready by chance. To which a totally different lady comes over to him and demands that it's too early to pick up. "You know it's only been 14 minutes " I need 15!! Instead of eavesdropping and wasting that extra minute to belittle customers(my husband), she should really spend that extra minute filling up her orders, AND not wasting everyone's time bitc**ng about 60 SECONDS! My husband would have happily waited 20mins, But you said 15. So to which my husband offered to just get it all himself. And at THAT moment, she decided to get my order done. Lady, if you don't want to do YOUR job, some customers will gladly do it for you. ;) And she still went off and told my husband, next time is a 2 HOUR WAIT. Like, who the heck are you? Oh yeah, Little miss shelf stocker! Please. 🙄 do a better job if you're so proud. 'Cause that's embarrassing.. but the cashier was nice. :) so...

Shareholders- take note. This is why so many people refuse to go to retail stores to shop. The relentless asking to join a rewards program, of which many, like me, do not want. I was kind and stated I do not want rewards and she spoke over me and kept talking- I said no again and she said “what’s a good email to get you enrolled”. I should have just left my purchase there and walked out. I debated upon going to Joann fabrics- of which isn’t doing well, or hobby lobby. I was treated poorly after not enrolling, and not asked to come back or a thank you for my purchase- as what customer service usually has clerks do. I know- used to have the same type of job. So to Michael’s- I will not choose to enter your establishment and management- if you are the ones pushing the rewards program so hard, that they will not even be nice when you do not say yes, then get ready to be jobless when the company goes under. You must be kind to customers. I will not respond by calling a number or emailing you. Just wanted to say what happened, and...