Geek Squad — Local services in Town of Rib Mountain

Do not shop, or have items serviced here. I took my iPhone 15 plus in, expecting a swollen battery issue to be resolved through my warranty, as defective items are. However, I was promptly told by a Geek Squad "employee" that since the frame was bent, the iPhone could not be serviced/replaced, and was blamed upon putting the phone in my back pocket, which I have never done. What REALLY happened, is the phone's battery was DEFECTIVE. I have had the phone for 9 months, purchased brand new from Best Buy, and they tried to blame it on incompetence, saying that a swollen battery wouldn't make the phone bend. Hello, YES IT WILL. A swollen phone battery exerts pressure on internal components, mainly the frame/chassis went swollen to a large enough capacity. Aluminum is easily bendable btw, so I'm not sure what was going through this old guy's head at the time. Pretty common sense if you ask me, if a phone battery swells ( expands), it IS GOING TO PUT PRESSURE ONTO THE ALUMINUM FRAME AND CAUSE IT TO BEND. In light of myself knowing this information, I proceeded to contact Apple directly, where a representative informed me that the phone WILL be repaired or replaced at no cost due to warranty. The funny part is, I had an iPhone SE (2020) that had a bent frame due to the same issue, and had it replaced there at no cost! Granted, I was an employee of Best Buy at the time, so if anything, this review should leave you with great concern on whether or not you want to spend your money at this place. It seems nowadays they just don't want to do their job, they're too incompetent to, or they somehow got the job with a HUGE gap in common knowledge, because to me, this should've been an easily fixable issue, and due to this experience, I will no longer recommend ANYONE shop, or have devices serviced,...

I wouldnt buy even the smallest electronic device or appliance without it coming from Best Buy! Their selection is out of this world, and their salespeople are friendly, helpful, and knowledgeable.

Just this year I have purchased from their Wausau store, a Samsung refrigerator, a Bosch dishwasher, a Samsung microwave, two Samsung galaxy s8 notes, a Sony camera, and more. Have always had great service from the customer reps, who had great knowledge about the products they sold me.

I think all staff members are great, but want to give a special shout out to Justin in Appliances! This young man knows his stuff, is very customer oriented, and quite kind and personable. His manager Shawn Bruenke (gosh I hope i spelled that right!) is also kind, and helpful. He was very helpful to us during our refrigerator purchase!

So, just to close, trust Best buy for everything from a movie or a CD all the way up to the big things!

I personally always purchase the reasonably priced Geek Squad protection plan. I've had to use it a few times on small things like an IPod and got a replacement. Stuff happens, and I'm glad I didn't have to pay for bit out of my pocket. No, I don't work there, I just...

I recommend iPhone screen repair in Apple store and not at 3rd party stores like best buy. I had a awful experience here. I live in Marshfield and I scheduled an appointment at Best buy Wausau to repair my cracked front screen. I use the apple support app on the iPhone to schedule the appointment. When I arrived at the geek squad desk I was told that i have to leave my phone indefinitely and they would call me after the repair is done. They also like to me that it will take 3-4 hours to repair the cracked front screen. On further inquiry they told me that the person who repairs the iPhone is not currently at work and he will be coming at a later time. I was surprised that they made appointments without proper personnel. I left without the repair done.

Recently, I scheduled an appointment at Apple Store in Mayfair mall in Milwaukee and my iPhone 11 front screen cracked repair was done in...