Burlington — Local services in Town of Ulster

I love this store, and am a frequent shopper a few times a week. However, this last trip I had is making me rethink even going in there. The young lady at the registers was very rude to me when trying to return something. Mind you, this hasn’t been the first time she wasn’t able to “find my receipt”. It seems as though she can never find my receipt even though I’m a loyalty member. Then I have to dig through my email to find the correct receipt. I said something to her about how she can never find my receipt, and that is when she snapped on me. She called up a manager to ring me out, after yelling at me while moving her head back and forth as though there was a personal problem. Burlington, you need to do better at choosing your cashiers and associates. I’ve worked in retail almost my whole life and that is not how you treat a customer. Maybe the young lady just needs additional training on how to find people’s receipts, or she needs an attitude adjustment. This is not the first time I’ve had an issue with her, and one other cashier in particular. This is also the only store in the area where I feel the cashiers are rude, disrespectful, and do not listen to the...

We are visiting the area and stopped in this Burlington. I had been to the old store just down the road in the old Caldor store/plaza. Honestly I paid so little attention that I wasn't aware that the "Coat Factory" portion was dropped from their name. But I am not the shopper, but more of the companion on these trips. I will come right out and say I liked the old store much better. I just seemed classier. It seemed like it had better quality inventory. Maybe it's something else. I just don't know what it was. But to be fair, it's been a while since that store. When we were visiting, the door alarm kept going off and I was looking for the person being tackled at the door. Thankfully that wasn't the case and the door just seemed like it was stuck. It really got old after the first or second blast of the alarm. I found they had a decent array of inventory, but something just seemed amiss watching the wife go through it. Maybe it was just me. Again, I am not the shopper. All in all, Burlington seemed like a decent store. But I still like the old store and name better. But to be fair, I'm not...

Super Disappointing!

I’ve been coming to this store occasionally over the past two years and never had an issue—until today (1/29/25). The moment I walked in, this woman started following me everywhere, pretending to browse. She wasn’t using a cart, just picking up random items and putting them back, clearly just to keep following me. No matter where I went, she was right there. It was weird, uncomfortable, and honestly ridiculous. Even if this is the only place in town to shop, I’m not coming back. 😒 Edit: I ended up leaving what I was going to buy and told my sister to do the same... We crossed the street to Marshall’s, where we were able to shop freely without being harassed. Now, I’m advising people to skip this place altogether and go straight to Marshall’s if they want to avoid this kind...