Queen's Nail Salon III — Local services in Towson

BEWARE! I had been a regular, loyal customer of Queens Nails III nail salon located at 6368 York Road in Baltimore, Maryland since it opened in 2002. On June 22, 2010, I went into the shop for a manicure/pedicure before going on vacation and was waited on by someone new to me. After the pedicure, she led me to her station and began the manicure. I did not see her place the instruments in any Barbicide disinfectant. During the manicure, she began digging deep into my cuticle with a very sharp, pointed instrument which caused a sharp pain to my right middle finger. While on vacation, in addition to the pain, there was an eerie, tingling feeling in my right middle finger. It began to swell and became larger each day. When I returned from vacation, I made an appointment with my doctor’s office and was seen on July 1, 2010. They stated I had an “infection from a bad manicure” and cut the side of my finger in an attempt to relieve the pressure, swelling and pain. This was very painful and it ultimately did not help. Eventually, I had to return to see my doctor. The next day, I went to speak with the owner, Frank/Tran. He was not in and one of the other manicurists asked “How was my finger?” She was there and saw the woman who performed my manicure by “digging too deeply” and said she “always digs too deeply”. On July 8, 2010, I went again to see my doctor who gave me an injection in the infected area. Because the area was already swollen and tender, this was very painful. My finger was re-bandaged. I had to be placed on leave from work for seven (7) days and was limited or unable to perform daily activities (bathing, grooming, cleaning, cooking; washing dishes, laundry and my car; vacuuming, typing, writing, texting, etc.). I have a permanent mark where the initial incision was made by my doctor. My right middle finger is still larger than my left middle finger. I also still have sharp pain throughout the day that gets worse as the weather gets colder. On July 10, 2010, I returned to Queens Nails III. Another long time customer, Betty T. was standing outside waiting for someone, very upset. She said to me in a very angry tone, “You don’t want to give him any of your money.” Frank/Tran had put someone ahead of her and when she tried to talk to him, he was very nasty. I then went into the salon and reminded the owner Frank/Tran what happened to my finger and asked him for his insurance information. He ignored me at first and then said, “Wait, it will take a while to look for it.” I stepped outside and came back. He then said, “I'm busy right now. You have to wait.” He was very hostile so I then stepped back outside. Eventually, I went back inside. Another customer asked to see my finger and I showed her. Frank/Tran abruptly stopped what he was doing, slammed down his instrument, pointed his finger and said, “I’m not going to give you insurance information right now. ” I left. I later learned that Queens Nails, III, who is insured by State Farm Insurance, was sued by another customer in 2010 for causing scarring and injury to her eyelid because the wax was too hot during an eyebrow waxing. State Farm settled for over $20,000.00. In my case, State Farm said that my injury was due to “carpel tunnel” from 1996 which simply was not true and they refuse to pay. Once in 2005, the owner’s wife stopped a pedicure to wax my eyebrows and became agitated when I asked her to wash her hands first. I do not recommend anyone go to Queens Nails III for...

I wanted to try a different place in the area and i heard great things about this place. I asked to get a fill in for my acrylics and the woman proceeds to rip them off because “I need a new set.” She takes off the 3 broken ones and on the first one, she takes a tip, and shoves it under my acrylic to get it to pop off. Well it wasn’t popping off and rips my real nail off with it as well. My fingernail is profusely bleeding and she says “oh oops.” Usually a fill in takes 45 mins, give or take, this woman was talking with her friend and filing my nails for a half hour. One hand had longer nails than the other, and it was significantly shorter. I had to go home and file my nails down myself because they were that noticeable. She then proceeds to take the electric nail drill, with the pointy tip, and go under my tips, and get rid of the little piece of skin that connects your nail to your finger, right at the top of the finger. Talk about a ton of pain; that area was sore for 3 days after. I get gel since it lasts longer, and the polish basically bakes onto the nail. Well she got it all over my cuticles, and it baked onto my skin, which is extremely painful, and underneath my nail, leaving me to pull baked on gel off of my skin for the following week. WILL NEVER BE GOING...

AVOID THIS PLACE! THIS WAS A TRULY HORRIBLE, AND EXPENSIVE, EXPERIENCE. It's not hard to find another - better - place for a pedicure - I will, and you should too!

I live nearby and have gone here less and less for a reason.

Original: I never complain after having someone attend to my feet, but I'm not sure what I paid for .. literally cannot see the color, which was definitely supposed to be pink - it looks almost like he forgot to shake the bottle maybe and now all I have is this clear to red-hued ombre effect that makes my nails look sick. He also clearly became rushed as the service went on, which I could forgive if my nails looked even remotely painted. I am, for perhaps the first time in my memory, sorry I tipped well :( UPDATE: I was unable to get the pseudo-polish off bc it's the gel top coat - not the color. I also have SEVERAL CUTS on my skin from where he was clearly too rough. He definitely started to rush thru my pedicure with the woman barking at him continuously. I actually felt like I was in the way. And I paid for this crap. Twice - bc I have to...