Bay Pines Furniture — Local services in Treasure Island

We purchased a king bedroom set, side table for the living room, dresser and two nightstands for a second bedroom in January. Most of our furniture prior to the hurricane was from here too. We live here part time so the furniture was delivered when we weren't here (due to delayed delivery so a neighbor let them in to deliver). When we got back down here in May, we noticed one of the drawers in the dresser has a defective glide, so the drawer won't open and close properly. We've been told since May that the replacement part has been ordered. Every time we call to check in, we are promised a call back but no one calls back. The owner herself has been nothing but rude. The last time I talked to her, she told me she'd call me back because she was too busy when I called. She never called back either. We went to the store and spoke to a sales guy a week ago who swore he would talk to the owner and call us, but of course he didn't call either. Since the part has either not been ordered or not come in, we asked if we could have a glide off the exact same dresser that's in their showroom. We were told no. We called again today and when we expressed our frustration about it being 4 month and no one ever calls us back, the same guy from a week ago carried on about just being an employee salesman, there's nothing he can do and if the owner wants to act like that she has, then she can. This store has a great selection, so it's really sad to see how they treat people after the sale when there's an issue...and this should be a small issue!! You'll be fine if there's not an issue with the furniture but if there is, just know they are done with you once they have your money. All they care about is selling...

Customers, be sure to check your furniture to ensure it's what you purchased. I purchased a BRAND NEW piece of furniture that had to be ordered and when I received it the next week (I should have known better), it was not what I ordered. The owner 'lied' that it had been shipped from her supplier although when I showed up to pick it up, it was being taken off of a local truck; the smell of fresh damp paint, bleeding through and the original color of the furniture was obvious. This is why the store is packed wall-to-wall with furniture. She takes from the store and have a somewhat local person make the adjustments for you and charge full price. I would never purchase from this store again. It was important for me to let BBB know there are businesses that do not practice proper etiquette. They are not...

Stepped into Bay Pines Furniture and was instantly charmed by the eclectic mix of beachy furniture and decor that would fit any seaside home perfectly. The owner, Margie, was not only friendly but extremely knowledgeable, effortlessly helping to find the pieces that suited my needs. Prices here are very affordable, making it easy to decorate your space without breaking the bank. Highly recommend for anyone looking to add a touch of the coast to their...