Walgreens — Local services in Troutdale

I normally get my prescription filled at a pharmacy directly across the street from my Dr's office for convenience. My Dr moved to a new location so I had my prescription transfered to the Walgreens directly across the street from where I live. Recieved a message from Walgreens saying my prescription was ready for pickup. I walked in and noticed a line of about 8 people at the Pharmacy but the Pharmacy was closed! This is at 1:30 p.m. Nobody new what was happening so I walked to the front and asked. I was told "oh they went to lunch from 1:00 until 2:00 - 2:15ish. What?! The entire pharmacy ( 4 people ) take lunch at the same time?!?!? Ok whatever, I decided 'll wait 30-45 minutes until they return. After waiting 40 minutes they finally showed up at 2:10. I then waited in line behind now 11 people for another 20 minutes and walked up and gave them my name and birthday. She grabs my prescription and looks at it and informs me "oh we don't take your insurance, so its going to be $386!!! Normally this medication is free for me. Now I understand not everywhere takes my insurance, however I was told prior to transferring my medication that they did accept my insurance. Why on earth would you fill it, or send me a message stating its ready knowing you don't take my insurance? She didn't scan anything or have a computer beep and tell her, she knew as soon as she picked up the bag. Who has EVER said "well next door its free but I'm already here, so I'll just pay $400"? I'm willing to bet NO ONE has ever done that. So apparently this is the place to work. You get an hour and 15 minute lunch, you earn your hourly wage by filling prescriptions you know will not be purchased and then get to restock it. Walgreens is paying for a lot of double work to be done. Its upsetting knowing they took the time to fill, contact me, have me wait over an hour, and then deny my insurance. All of this could have been prevented by letting me know it was not covered. They had the time to contact me and tell me its ready for pickup though. Not very professional by any means, not rude but not very customer friendly either. She also wore her mask as a chin diaper instead of a mask. This will definitely end my relationship with Walgreens, I am a 2 time Cancer survivor and my medication is a NECESSITY, I can't go more than 24 hours without it. Now thanks to the wonderful pharmacy staff I will miss my first dose in 5 years....

So for Labor Day weekend 2023 they were only supposed to be closed on Monday I called and verified that on Wednesday. I had my doctor call in a prescription for me then to be filled on Friday to be picked up on Saturday. At 6-8pm I try to cal several times and I’m not getting thru the phone systems so I call the store and I find out that the pharmacist left at 5pm for an emergency!! On Saturday I call the pharmacy at 9am and hold for 15 mins and hang up and call the store again and find out that the store lady is talking to the Pharmacist on the other line!!! The pharmacist was supposed to start at 9am not be on the phone at 9:20am !!

At 10am I got to Walgreens and discover the pharmacy is closed and I’m told to go find another pharmacy but I already know that my prescription won’t transfer because of what type of prescription it it is and I’m furious!!! I want to know how come another pharmacy isn’t coming into to take the shift of this pharmacist. No answer! I ask if there is going to be a pharmacist on Sunday. They don’t know. This is the same thing that happened on 223rd Walgreens and this is why I transferred to this Walgreens. Last Walgreens I had an allergic reaction to my medication and I couldn’t get my medication my doctor called in for me when the pharmacy shut down and I ended up in the emergency room!!! What I makes me super angry is just because the pharmacist has a emergency doesn’t mean everyone else’s life stops too and Walgreens has a obligation to supply staff to get there customers there medicines or stop doing medication all together!!! I wish I could give the...

Absolutely the worst customer service experience today at the pharmacy. I had a prescription called in on Saturday for my child, a whopping 2 pills. Stopped by Tuesday morning at 10:00am to pick it up for his dr appt at 2:00 that same day. I was told the computers had been down since Saturday and they didn't have the prescription. The lady assisting us recommended having the dr office call in the same prescription to guarantee getting it before his appt. I did that, and stopped by again at 11:00, the same lady confirmed they talked to the dr's office and had the prescription. She told me it would be ready in an hour. My husband went back and was told not only was it not ready but because the computers went down again he would have to go to the location on Burnside. So my husband drove over there to be told it would take an HOUR AGAIN to fill a TWO pill prescription. By this time we didn't have another hour to wait so we are going without. Very disappointing they couldn't figure out how to fill a 2 pill prescription to make sure we could get what we needed prior to the appt. Especially since they technically had the prescription for 3 days prior to us trying to pick it up. Perhaps they should invest a little more in an better IT department, or maybe even notify the local doctors that they are down for days! What a joke, awful awful awful customer service. Not one person in either location tried to find a solution, just said "it's going to be an hour, nothing we can do"....