Adrenaline Connection, Inc. — Local services in Truckee

Sincere WARNING, do not use AdrenalineConnection. Unprofessional and unsafe. Shawn during the safety check used the F*#K word as many times as most people say "and / the." Rude and OFFENSIVE. We are seasoned ATV and Razor owners, have gone on tours all over the US for years. After the very colorful safety lecture, I asked for a trail mail, "don't have one" was Shawn's response. Told him we are tourists to the area, questioned maybe getting lost he said, "drop a pin."

I read the two page check list. Shawn said it was necessary because so many people have tried to "screw" him. If I had been aware of the tail conditions (or lack of true trails), no trail map or trail markings I would have not signed the form. I did sign, we had driven almost an hour from Incline Village, family flew in from three states, just did not want to disappoint. Also, we were told when we made the reservation the day before that because they have a six day cancelation period once we booked, we were committed for the $ 900.00 charge. Just too much money to throw away.

The trails were unmarked and ungroomed. The ability to make this ride without some kind of normal wear and tear would be difficult.

About 30 mins into the trip we returned to the base camp of operation to ask about trails and get some advice. The only person there was a mechanic, nice guy. He said he was new and did not know anything about the trail locations. He offered to call Shawn, no help.

Our family is very respectful of property not at all careless. We ar being CHEATED with a $ 413.00 repair bill in addition to the over $ 900.00 we spent on the rental. The vehicles were not driven hard. If AdrenalineConnection is selling ATV adventures there is at least an implied expectation there are trails. Shawn even encouraged us to go "off trails" for a more exciting ride. I cant imagine the repair bills he would have stuck us with had we followed his direction. After calls and emails Shawn's last arrogant comment, "we look forward to your 1 Star review and wish you the very best." Shawn I hope I met your expectations for a bad review, you sure did not meet ours.

Maybe AdrenalineConnection should spend more time grooming trails rather than growing marijuana in pots outside the office. Again, rude, offensive, unprofessional and UNSAFE...

The equipment we rented broke on the trail. Owner Shawn accused us of misuse ( belt broke under normal and proper operation). We were riding for one hour and he charged full $450 and $375 on the top of this threatening to add charge of $1000 for towing. He gave us a ride out of the mountains on the snowmobile but then told us we should have walked. Who does that? Nasty texts to follow from him. He worked on this machine just before we rented and told me it was a new belt he had just installed. We never left trail and told him that we did not even push this equipment ( 52 and 58 yr old guys ). Be aware that they make You sign 3 pages of exceptions and then use those against almost $3000 deposit. Bad company, greedy owner and badly maintained equipment. Here is the text from Shawn letting me know that instead refunding most of the fee as promised face to face he charged full amount and repairs... “ I will be deducting the $375 from the deposit amount to replace it. If i was not onsite at the time, you and joe would have been walking out and would have incurred the additional $1000 charge. ” Please be aware as they ask to sign three pages of small text covering their dishonest business approach....

I liked Shawn on the first phone call. I respected that he made sure I understood the type of machine I was renting. I told him I grew up on snowmobiles in Minnesota. I then earned the nickname 'Ditch banger', proudly, lol. Then, the morning of the ride Shawn went over all the safety measures, rules of the trail and good once over of the snowmobiles. He had all the safety gear we could use right there. He also told us of a couple places we could ride them. We had an EPIC time!!! The machines were in good working condition too. The gauges lied tho, I know I was doing 80 mph not 61. Lol No breakdowns! This older gal went out and RIPPED it up! One of the best times I've ever had! I look forward to another great outdoor adventure in Truckee! Shawn, thanks for it all! You made this older gal pretty damn happy!!! It was definitely Rad! I'll get someone to help me get pics on here as soon as we get them put together....