O'Reilly Auto Parts — Local services in Truckee

I got stuck in Truckee this past weekend due to a cylinder misfire, which seemed to be due to a faulty spark plug or coil. I've never changed spark plugs in my life and would've rather had a pro do it (especially since they're very hard to access on my Subaru), but this was a Saturday night and we weren't having any luck finding an emergency mechanic. I ended up pulling over at this O'Reilly and doing the job myself, but I probably would have given up and paid for a very expensive tow without the help from two of the employees here, Cody and Taylor (90% sure that was her name). I had to pop in and out of the store a bunch of times looking for the right tools to work inside a really tight space, and they patiently helped me find what I needed every time (plugs, weird socket adapters, ignition coil thingy), even when I wasn't sure what it was called. Haven't written a review in a while, but wanted to call these two out for going the extra mile....

The absolute best visit to an auto parts store ever. Ok, maybe a slight exaggeration but these people were super helpful. These are the kinds of guys you want on your team. I might have bought the perfect tire chains. Then again, time will tell. On a cold dark winters night the place was warm and friendly and helpful. Not sure if it was a fluke or if it’s always like this. Maybe I got lucky with the dream team at the parts counter. I work on my own cars and have been going to parts stores for 30 years. They are hit and miss. When you find one that works, you hang on to those guys. My Oreilys at home is not one to write about.

Update, The tire chains I got here are serving very well. Pretty pricey at 250$ or so. Never paid so much anywhere but.... Maybe I got ripped off? Made of actual chain in a net like pattern. Used them for an epic drive during one of these 2023 storms. Lots of people stuck and crashing and I just kept rolling along in...

I have always had good experiences with this o'reilly's, but I dropped off four brake rotors to get turned for my partner's car at 10:30 in the morning and was told they would be done by 2:00. I called at 3:00 p.m. and they said hopefully they would be done by 5:00. They didn't end up being done until the next day. My partner had to cancel he nights plans because she had no car. When I was finally able to pick up the rotors I very kindly explained to them that I wasn't happy, I was in trouble with my partner, and that really sucked. They could not have cared less. I was told, " Well, I wasn't here." I said if you could please speak to whoever was and let them know that would be great. His response was "no I'm not going to do any of that". I will be going to Napa...