Furniture Creations — Local services in Tucson

I had Furniture Creations design and build a set of exterior front doors. There were a couple of issues:

The completion of the doors was delayed by their glass supplier being late in delivering. Not really their fault per-se. Then the door, which specified dark bronze hardware, was installed with bright aluminum weatherstripping (the weatherstripping itself is dark rubber/foam, but the metal holding it was bright aluminum). After I pointed this out, they came back at a later date to finish the install and brought the correct dark weatherstripping. The upper and lower latches for the non-working door were also bright, but I didn't ask them to fix that since they're only visible when the door is open.

My biggest complaint is that the door was not made with tongue and groove construction, but instead appears to be entirely built with butt joints. This would be fine for furniture or an interior door, but for an exterior door this results in lots and lots of very narrow gaps between adjacent pieces of wood which light, rain or cold/hot air can get through. These gaps are very obvious whenever it's bright outside, or from the outside at night when the lights are on. I had the installation team patch them up as best they could on two separate days, which they did with a color-matched sealant. They got all of the gaps that were noticeable at time of install, but as the door has finished drying out over the last two or three months, more gaps have developed. Honestly the only way to avoid that is to use tongue and groove joints, which is why that is best practice for exterior doors, according to my internet research after the fact.

It didn't occur to me to ask about the construction practices at the time I placed the order, so I can't say that they didn't deliver per the contract, but I sure wish they had known to do tongue and groove, or if it would've been a price difference, asked me what I wanted. I suspect they haven't done a lot of exterior doors before (they are a custom furniture place, not a custom door place, after all), and didn't realize what was needed. In hindsight, perhaps the price difference (Furniture Creations was 20 or 30% cheaper than typical national-level custom door places online) should've clued me in.

Again, I'm not saying that the work was shoddy. The door seems well constructed and generally per the contract, and the installation was well executed. I would be willing to use them in the future for custom furniture, or for a door install, but probably not for an exterior door unless they changed their...

In a nutshell: They did what they said they would do, the price was reasonable and the personal service was great. Dealing with any sort of home-improvement service provider can be dicey, but Furniture Creations made it a pleasant experience. Other companies would be wise to take a page from their book.

We had our wooden front entry door refinished by them, and from the original on-site evaluation to the delivery and installation of the finished product, the FC team excelled. One of the owners, Ruben, did the on-site evaluation and generated the same-day quote. Leticia, Sales Manager, orchestrated the details. And Jose was the primary person who handled the removal, refinishing and reinstallation. You could tell he really cared about the quality of his work!

We'd definitely use Furniture...

Our family had a custom piece made for our mother. The piece was not created according to the designed work. It looked very little like the approved design. The colors were not correct, hand carved sections were changed to stick on wood appliqués you could find at the dollar store, the sizing was wrong, and the creation/build time was extended by nearly 4 months with zero communication. When it was brought up to the reps attention they all but gave us the middle finger and said what do you want us to do about it and refused to make any changes. For a piece costing in the thousands you expect quality and that is the exact opposite of what we received. Don’t waste your time or your money for something that won’t be...