PANDORA — Local services in Tucson

I've had by far the absolute worst experience here at the park place location. My boyfriend bought me a ring here for our anniversary and they told him it was going to be 7-10 business days. (This was September 13th) We called at 10 business days to get an update on when we were getting the ring and the lady there said it was going to be another 3 weeks. So I called at exactly 3 weeks and they told us it was on back order.. at this point I was frustrated and the lady said she was going to get ahold of whoever sends them the jewerly to see if they can give her an ETA on the ring. 2 days later she called my boyfriend and said that she got an email saying that the people got back to her and told her "they didn't know when the ring was going to be sent out" and that there was nothing they coukd do to help me..so at this point I was angry because we wouldn't have bought the ring if it was going to be this much of a hassle. We would've used the 180$ to do something else for our anniversary. I talked to the manager Rhonda and she gave me a 25$ giftcard for the inconvenience.( but there's nothing they could do to help me right??) She told me that they are "hoping" to get the ring a little before Christmas. She knew my name and we talked a couple times about the situation and everything seemed "okay" at that point. She even told me that if I wanted to, when the ring did come in, that I could return it with them and use the 25$ giftcard towards the ring since we paid cash for it. Well today they called my boyfriend again (after I told them that they needed to call me regarding the ring) saying that the ring will not be in till February of next year. She pretty much told him over the phone that she forgot my name and that she "lost" my number which is hard to believe because I have contacted them multiple times and spoke with her. (Just to put this out there, ive contacted corporate and they arent much help either because every pandora store is independently own).. pretty much at this point I lost respect for them and went to return everything. (Because they have been holding our money for over a month) we went to return it and she gave us no sympathy when we asked for the return. No "I'm sorry again for everything" just a very petty look and very short answers. THEN when it came down to the return she told us that they couldn't give us our money back today because that's there policy. She said "its on the receipt" in a very attitude kind of way. Okay?? But you told me over the phone that if I wanted I could return the ring and use the 25$ giftcard towards it??? With what money!?!? Now we're waiting for our money in the mail that supposedly will only take 10 business days. Lol let's just hope it's 10 right?? Neatless to say.. please don't go to this location, they will give you false information because all their employees aren't on the same page, and they won't do anything to help you.. maybe a 25$ giftcard that you can use on 1 or 2 items they sell there. I definitely will be telling everyone i know and put this all over social media about what a horrible experience I had. thanks for a awesome anniversary gift Pandora! You guys sure know how to make your...

My husband bought me a new bracelet for Christmas. I went in store to exchange it for another size but they didn’t have the size I wanted, so they special ordered it. Told me it would take 2-4 weeks to arrive in store. It took 6 weeks. Every time I called to check on it they wouldn’t even look it up by my name, but just told me if we get it in we’ll call you and that’s how you’ll know it’s here. So that was a bit disappointing. Then I finally go in today to pick up my bracelet and it’s really stiff and once the employee (name started with a Y) tried helping me get it off and on she mentioned that it was really extra stiff. So she tried to show her manager Ashleigh H. But the manager without looking at it just responded, it’s fine, it will stretch. So the younger employee helping me who seemed totally discouraged but also seemed to know this bracelet wasn’t the best quality told me it would stretch and I just said ok and left with it but we couldn’t get it to close again so I walked out of the store with it open trying to see if I would be able to get it to close by myself. I walked and met my family two stores down. My husband tried helping me put the bracelet on my wrist and it was so tight we both agreed, stretch or not, I don’t want it. It seems like a defective bracelet. So I walked back into the Pandora store and I was the only customer. The manager and the girl who just helped me were available and I explained that I would like a bigger size bracelet because the one that I received doesn’t seem like it will work. I showed them how it didn’t close and the manager said to me “it wasn’t like that a few minutes ago before you left with it”. Wow. That was rude and accusatory. So I explained that myself and her other employee tried telling her this before I left and once I left I continued to try to play with the bracelet but it wouldn’t close properly. The manager let me exchange it for another size but as she was doing so she was telling her employees that they need to mark that bracelet as damaged and they can’t resell it now. Again wow. I received a defective bracelet that not even the first employee could not successfully close for me but then I was treated as if I did something wrong. So I just waited until the end of February to finally enjoy my Christmas present, receive a defective bracelet and then was treated like I did something wrong because I requested a good quality product. Awesome! This is my first and last time going to Pandora at Park Place Mall. I much prefer the customer service at Kendra Scott or...

Update: called the number only for customer service to have me repeat all the information in this review, email them and take weeks to respond, and waste my time with no follow up or resolution. Horrible company.

Went in about 3 weeks ago now to buy $500 worth of mostly marvel charms along with the bracelet. The store lead that assisted me was nice and helpful at first. However, she sold me on applying for the credit card so I could get 10% off which would have made a good difference to me since I was buying so much. At the end of the transaction when the credit card has already been opened and I’m checking out I remind her of the 10% off and she then decides to mention that sometimes it doesn’t work on marvel product… which she knew before mentioning the discount was mostly what I was buying. Of course when she “tried” to apply the discount it in fact did not work at that time. Would only work for the one non-marvel charm I was buying that would have saved me about $7 vs $50 I was expecting when getting the credit card. She did not try anything further to honor the discount on the whole transaction, she just let me be upset and stress about the situation in front of her.

I could not un-apply for a credit card that I did not need in the first place and these were for a gift so I took the Charms with no discount even on the non-marvel one so she would give me her hand written card promising 10% off on my next purchase as if I’ll ever spend that much there again in my life.

I felt conned and now I’m stuck with a new worthless credit card as I never want to shop there again. The associate was nice to my face but should not be selling people on the credit card with a 10% off promise if it doesn’t work on everything in the first place which she failed to mention. Ive worked retail for years now and as a manager, even if I had messed up and “forgot” that sometimes it doesn’t work on some items I would do whatever is needed to honor the small discount. Extremely unprofessional way to do business and the experience has been eating at me...