Tucson Landing — Local services in Tucson

I wanted to love it here, as the location was perfect for my needs and it’s a nice gated area, but my experience has been less than great. The ladies on the office were nice and accommodating when I was starting my lease, and are accommodating when I go I to the office in person. However, the service is reactive and not proactive and I’m constantly having to follow up when I have issues. •Upon move on, there were a lot of scrapes and marks all over the apartment, which was unexpected for it being new. It was also very dirty with spots everywhere. •Within the first month, both shower heads broke and when I informed maintenance they told me to leave the broken heads when I move out and to take the replacement heads that I personally bought (because I didn’t trust the quality of the replacement after hearing multiple people had the same issue) with me. •The guest bathroom vent wouldn’t turn off for the first 6 weeks and I had maintenance stop by about 4 different time to look at it. At one point I mentioned it to the office and they were under the impression that the issue was solved when it was still ongoing. •The door handle to the laundry room also broke after a month and still isn’t fixed even after I showed it to maintenance when they came to fix my vent fan. I’ve been too busy with work to put in a request. •I got a notice on my car that it was going to be towed for parking in a covered spot I pay for and when I went to the office, they told me I needed to have a parking tag in my window that I wasn’t given when I signed my lease. I also wasn’t given the gate card until about a month after lease signing. •My key fob for the mail room didn’t work for months and I was told multiple times it was down. Finally it worked, but only during office hours. I called and brought it up again and was told the door must be down. Finally I went in person to ask and the manager found that my FOB was only programmed to work during office hours which was why I was having issues. •I also didn’t get the key to the outdoor storage until a little over 3 months after my lease started, and when I asked about it I was told that my rent only covers the interior so there was nothing they could do. •Valet trash is also inconsistent and can go days or even a week before being picked up, and the one time I left my trash can out and someone put unbagged trash in it when I was out of town, the charged me $30. I paid for it because there was no proof it wasn’t mine, but it’s frustrating that they’re inconsistent but so quick to charge you.

I understand this is a new complex and there are kinks to sort out, but at the premium cost we’re all paying (I’m paying almost $2k after all the fees for a 2 bedroom) I expect a little more from the quality and service. I do not anticipate renewing my lease unfortunately, because it is a great location, but I just have not had a smooth or great enough experience to overlook the issues.

*Update after MGMT response- I don’t appreciate the gaslighting and lack of accountability. The feedback is provided to allow for improvement moving forward. I’m fully aware of how valet trash works as I’ve had it as an amenity in previous apartment units in other cities. I’ve just never had one be as inconsistent with trash pick up as this one. I know they are a third party, however the valet trash team still represent the property if they are providing a service there. I am fine paying for this service as long as it is consistently provided. My issue is that they charge additional fees so quickly when they are hardly delivering the minimum of what we already pay for. I doubt I’m the only one with consistency issues here. Also concerning the mail room, my key fob was incorrectly setup from the beginning, which was an error made by who set it up. I understand that there are times the lock will be down, that’s not my complaint, however it was the continuously being told the same answer without anyone looking further into it until I spoke to the manager and she figured out the problem months...

The before move in process was very seamless and the leasing office girls were a great help. Everything was all down hill from there. I have lived here just over two weeks and it is already a nightmare. Upon moving in on a Friday I had no hot water, I made the leasing office aware on Saturday morning and they assured me maintenance was going to come fix it Monday as they do not work weekends. They never showed up. Monday night I said they didn’t show and they offered me a key to shower in the model unit across the community. I appreciate their offering but the shower head in one of the model unit bathrooms was broken and the other broke off and hit me in the head while showering. Tuesday finally someone came to check the water and said they needed to grab a part and would be right back, they never came back. Wednesday morning I went back to the leasing office to tell them about the no show and explained to them neither shower head is working in the model unit and I need my hot water fixed ASAP. They told me someone would be out Thursday. Thursday came and maintenance said it was an electrical issue and the electrician would come in a few hours. Finally I got hot water Thursday evening. After this I sent in a maintenance request for flooring that was pulling up, ceiling vent fans in both bathrooms that weren’t working, the bathroom door not latching, a massive piece broken off of the corner of my bathroom sink and part of a wall that was not painted. Maintenance came to address the issues, fixing both fans but leaving them hanging out of the ceiling, completely gouged the door frame to mangle the latch to the door so that it now fully closes, and got super glue all over the floor in an attempt to glue the floor back down, which is now pulling up again. The maintenance guy also assured me he would be back to paint the wall and replace the countertop, neither of which has happened in the last five days. On top of all of this many things in the community do not work. On the first of the month the resident rent payment portal was down, they were aware it was down as they sent an email saying it was back up (it wasn’t) but then proceeded to add a “late fee” to the rent payment even though it was their fault the payment portal was down. The key fob scanner for the mail room has been down for 10 days, with no estimate of when it will be working again. Therefore everyone must enter through the leasing office, which of course is only open 9am-6pm most days, 10-5 all others, so if you have a job and can’t make it in during their set hours then I guess no mail for you! The scanner box to the gate to get into the community shocks you every time you touch it to put the keypad code in. The scanner for the package lockers in the mail room does not work. Residents often let their animals defecate all over the grass without picking it up. There is a mandatory $35 monthly fee for valet trash pickup, however you have to call them every time you want pickup which is a toll free number that you have to call, go through all of the voice prompts, leave a voicemail, and wait for someone to return your call (I’ve never received a call back so I walk my trash down three flights of stairs and across the community). Most residents have bags of trash sitting outside their door in 110+ degree heat for days at a time, you can imagine the smell. It’s really unfortunate that such a beautiful community is so incredibly careless about their residents and resident experience. Every day it is a new frustration and it makes living here dreadful.

UPDATE PER COMMUNITY RESPONSE 10/25/24 None of the concerns have been addressed besides the trash and the hot water. Floor still peeling up, kitchen island not painted, countertop corner still chipped off, fan still hanging down in the bathroom, superglue still all over the floor, door frame...

I’ve had an amazing experience living here and couldn’t be happier with my choice. This was my first apartment, and the entire process from start to finish was seamless. Being my first apartment, I was nervous about the move in process but Amanda and Janeth made the move-in stress-free—they were incredibly helpful and I was able to sign the lease the same day I viewed the apartment, which was amazing! The apartment itself has exceeded all expectations. It’s so spacious, I often forget I’m even living in an apartment! The layout is open and airy, and the storage space, especially in the kitchen, is perfect. Plus, all of the appliances are Samsung, which really makes a difference in both functionality and style. The amenities here are always clean and well-maintained, and the maintenance team has been fantastic whenever I've needed anything. I also love that they host neighborhood events every now and then, it's a great way to meet neighbors and feel connected to the community. Overall, I couldn’t be happier with my experience living here. It's truly been a great home, and I’m grateful for the wonderful team that makes this...