Airsoft Tulsa — Local services in Tulsa

This is one of the two main airsoft stores in Oklahoma, and as they told me they could install "R hop" modifications into airsoft replicas, I decided to bring one of my guns there. While they took a short while to reply to emails, about a day or so, they were fairly polite, and the staff at their store were quite nice and happy to see me. Talkative too, it seemed obvious that they had a passion for airsoft. I brought one of my guns, a Wolverine MTW, along with several parts to be installed and modified. It's a very well documented procedure, and well known by everyone who has been an active part of the airsoft community. When I picked up my gun, it seemed to work fine at first. I fired a handful of shots at their store to test it, using their own ammo. It wasn't until I got to the first game I attempted to use it at that things went wrong. It kept jamming, and I couldn't even bring it on the field because it wouldn't even fire five shots without jamming, and would continue to jam every time I cleared it. I brought the airsoft rifle home and opened it up to see if one of the parts was faulty, and what I found was something entirely different. The internals they worked on consisted of a barrel, a hopup chamber, a bucking, an R hop patch, and a nub, all of which I provided. They threw away the high quality nub I provided and used a cheap piece of rubber instead of modifying part of the hopup chamber. Modifying the chamber for the nub I provided is an expected and integral part of the installation. They put the R hop patch on the barrel, but didn't sand it to fit as they were supposed to, nor did they seal it to the barrel. The bucking was not sanded smooth, which is another integral part of the installation, and is what likely caused the jamming. They also didn't glue the bucking down to the patch, which is also an important step, but not as much as properly fitting the patch and sanding the bucking. The work they did even cause a small chunk to be torn out of the R hop patch, destroying it. I decided to give them the benefit of the doubt, thinking I may have gotten an inexperienced technician, and politely messaged the store about my complaint. While their responses were polite and professional, they refused to refund the work, which anyone who has even read about the procedure would instantly see that something was horribly wrong with. They then either lied, or were mistaken, saying that the tech installed all of the parts provided. This was clearly not the case, as they threw away the hopup nub and substituted their own instead of modifying the hopup to fit the nub, as is standard in the procedure. I then began asking around, and reading reviews from others. It turns out that Airsoft Tulsa is notorious for refusing refunds of any kind for incomplete, shoddy, or broken work, and according to many, will go as far as banning anyone who speaks poorly of them or voices their concern from participating at their field or visiting their store. While I'm not interested in playing at their field again after the way I was treated, it goes to show what their state of mind is.

I feel cheated and deceived. I trusted them as professionals, and they failed to uphold their end of the deal, and breached contract with me. Airsoft Tulsa took advantage of me, thinking that they could get by with work that wasn't even half finished and that I would never know. I saw what they did to the internals of my gun, and it makes me sick to know that not only did they scam $50 off of me, they're doing it every day to other customers, often children who saved up their pennies for something fun and don't know any better, or their parents who get a smile from watching their kids have fun. They got me, and it's pretty clear I'm not getting my money back since I paid in cash instead of using a credit card. I don't want anyone else to be hurt by them, so I implore you, take your business...

This place used to be good - in 2014 and before. CONS: ●Now, the customer service is poor. I feel like I, as a customer, am not important. When the employees tested my gun and it ended up being 50fps over the limit, they were really rude about it instead of just casually saying, "Sorry dude, this won't cut it." ●The rental guns give two outcomes: 1.) They immediately jam causing you to switch to another gun that 2.) Shoots too soft and not far enough to reliably hit targets - even with my own 9.6V supplied(because the battery they gave me with the gun was forgottten by them to get charged). The goggles and facemasks they charge you a decent $2 for fog up easily or have scratches that obscure view or won't adjust to my head. ●The best part of my day recently was getting stacked on the team opposite the regulars. My three buddies and I were on the "bands" team, with yellow and blue bands on our arms, with every kid under 16 on the signup sheet. The "no bands team" consisted of regulars who's guns were FPS checked and then modified or weren't checked at all(this being based on the only evidence I have: I was shot in the goggles which caused them to break and fall off my face[PRO-to which a successful "Blind Man!" relay call was made-PRO, and the game stopped till I arrived in the lobby to search for another wonderful and quality pair] all because I am pretty sure the "no bands"'s guns were let in the arena with a blind eye. ●The least the employees and manager-on-duty could've done to balance the teams would've been to let me use my R-93 Blaser Sniper Rifle (420FPS) or my M4 AEG (407FPS) to balance it out a little. But, instead, my party and I believed we were handed the short stick in favor of the regulars. ●I would say I won't be back, but, I have to at some point. This is because we had paid for two 3-hour sessions and had to leave after the first session because my friend's parents had to get home; instead of refunding us our $60, the manager-on-duty gave us each a free 3-hour pass (granted it has no exp. date) and pointed out their "All sales are final. We were very upfront about that," policy which was actually not pressed on us at all at the time of purchase. I found that there was a small sticker on their POS terminal that had the phrase on it. But in my opinion, a small sticker does not qualify as "Upfront".

PROS ●Rules are strictly enforced(on normal players). ●Rules are loosely enforced on regulars(which is good because now all I have to do is become a regular and I will benefit from this). ●"Blind Man"(glasses coming off) and "Admin!"(gun not working) emergency relay calls are attended to immediately. ●Best indoor course...

This is a review of the Indoor Airsoft Field. Note: It's not at the same location as the store (almost missed this fact). Wife gave me a groupon gift for this, even though I had never done it before. Sounded fun, so I invited a friend along. Went on a Friday night. Place was crowded when I arrived, even though guy on the phone said they always have extra space. So, didn't feel the need to show up early. Was right on time at 6. Waited 15-20 minutes for a big group to get their guns. They were having a very hard time even providing decent guns to the people in front of us. There were tons of issues with dead batteries, mags not working properly, etc. By the time they got to us, all that was left was one semi-auto gun and a shotgun, which was terrible because you can only do one shot at a time. And, the semi-auto gun wouldn't work, so I kept having to go back out to get it fixed, missing the game. Finally, after they tried virtually everything, I got a shotgun, which was lame. My friend and I didn't feel really part of the action, because everyone else had better guns. We still had some fun, but they really need to get better organized. They clearly weren't prepared for that many people to show up and their attitude was like, "sorry, you came on the wrong night. Come on Wednesdays." Well, after spending $40 and having a poor experience, I don't think I will. Normally, it would be about $64 for 2 people to play that don't have their own equipment. No money back or voucher was given to me for my poor experience, even though they knew it was and I even told them so at the end (they asked and I was honest). They were nice people, but I don't think this is the right way to do business. On top of all of this, things were pretty unclear throughout and I was often confused about what was going on during the game. I'm sure some of those things would be learned through experience, of course. I think that they need to limit the number of players to the amount of decent guns they have, or simply ensure that 50-60 rental guns are working properly before they let people pay and enter. There was a massive amount of time wasted for everyone while they were just trying to patch up enough rental guns to get the game started. Anyway, could have and should have been good, but disorganization and unpreparedness on their part led to a below average experience for my friend and me. They really need to get a better sign, too. I have driven past it so many times and it just blends into the area like it's...