Best Buy — Local services in Tulsa

So, last week I ordered an amp, an amp install kit and an interface converter (to connect the factory stereo to the amp). Around $500 in goods. I set the appointment to have the items installed in my car today.

I got a call yesterday to confirm the appointment and at first he said he didn't see the items I'm having installed on my order history but then realizes it's because I haven't picked them up. I explained that there was no sense in me picking them up since I'm going to have them installed there. Then he says he found them, we're good for install. Cool.

I show up to have it installed and the install tech brings the amp install kit and converter over with no amp. I ask about the amp and he says he doesn't see it in his system. So I check on my phone and somehow that order got sent to a different store. So I try to change the pickup location and it shows THIS store has it available for pickup in one hour so I switch the order real quick and tell him he should see it in his system. He does see it and goes to get the amp and comes back to tell me they don't have it in stock because their inventory is wrong. He has a smaller amp in his hand (half the size) saying they can install that one. I told him that's not the amp I ordered, I want the amp that I ordered installed.

He then suggests that I go to the other store and pick it up and take it back over to this store. Excuse me, but how is it my problem that your inventory is incorrect? The proper thing to do would have been to say "We'll have your car ready at the scheduled time" (even though I told them they could have it all afternoon if needed) and find a way to get that amp sent to the store, not make it the customer's problem.

At this point, I'm ready to cancel the appointment and return the items and find somewhere else to go. I start to walk up to the main desk and a guy stops me (presumably a manager) and tries to get me to change my mind, going to the counter to figure out what happened, having staff double check the inventory and such. After waiting for 10-15 more minutes (mind you, I'm on my lunch break), it's basically the same situation. We don't have the amp, but it's at this other store across town. Not one person stepped up and said "We'll get the amp here somehow and get it installed. Don't worry about it." It's a profoundly simple solution to a simple problem.

As a result of this poor customer service, not only did I return over $500 worth of merchandise, but I also decided to not spend the additional $400 on a different speaker I had planned to buy and canceled my total tech membership which was literally set to renew in one week from today. Ultimately, this missed opportunity to demonstrate outstanding customer service has led to an immediate loss of over $1000 in revenue for Best Buy and a loss of future revenue from this now...

Well I went in there & asked for where the tablets were the guy pointed me toward the iPads which are a whole other type of device not technically a tablet, No biggie I went back and said where are they he showed me, I told him the one specifically I was looking for he passed me onto his co-worker who I already knew before hand she would be really rude & lack customer service skills so I was looking at the back of the book & had a question about the one I wanted she said she couldn't answer my question then I said well do you have any other of this same brand she looked over to a different brand not even attempting to see if they do which was kind of a test I already knew by seeing on the website they had one other of that brand in stock she said no without attempt so what ever thats cool I'm not exactly bothered by this all it's typical when I go in to buy a tech product knowing how to build them fix them & many different technical aspects of things that my questions about the products "Can Not" be answered when they can be in all actuality it's just laziness of tech sales people Never used to be like this 15-20 years ago though times have changed haha So I'm checking out & the Tablet I ended up purchasing happened to be in a box that was about a foot long by approximately half a foot wide big enough where I'd think a bag would be necessary this woman didn't even offer a bag which from my understanding at most stores especially ones like best buy if a product is something that will fit in a bag it's policy that the employees offer when checking out a customer if they do not have a big enough bag then what can they do? Nothing that wasn't the case here She did not offer a bag & said have a good night. Why even bother with the have a good night comment? Incompetent employee...

Unfortunately, their appears to be a trend where sales people at the Tulsa Hills location greet their customers as "Hey Man". This is very disturbing and personally, I feel it's disrespectful, especially given the differences in ages. As a 65 year old I find this practice offensive and have kindly asked they greet me as Sir. Is that asking too much? Over the years I have purchased many items from Best Buy.

Especially disturbing is a young man at the Tulsa Hills store by the name of Shayne, forgive me if I spelled his name incorrectly. The last 2 times I expressed to him, no, not man, Sir. He appeared to have a problem with this to the point he wanted to argue in which I stated to him, I don't have time for that. This past Saturday, I visited the Tulsa Hills site and Shayne greeted me with the "Hey Man" once again which I informed him that I didn't appreciate him greeting me in this matter.

There appears to be a culture where store staff members greet customers in a casual manner such as "Hey Man" or "What's Up". The majority of those sales associates are not my peer and even if so it's just the right thing to greet all customers in a respectful manner no matter the age. I am going to specifically bring Shayne to your attention because his attitude is down right arrogant. With that said, I have made the decision to no longer patronize Best Buy. I have other options at my disposal that I will...