Crumbl — Restaurant in Tulsa

No sign was put up saying the store was closed for today the open sign looked like it was still on or something with one light that I could see on inside, doors were locked. Had placed an early order this morning before I had work my husband placed it, when we got there we thought maybe they left for a second or something but google maps says they are open, nothing on their doors or windows implies that they would be closed today, two to five other customers went to open that door and it was locked, all on the door the latest being New Years obviously was closed but it's January 10th. My husband as well as other customers were super disappointed and frustrated so we canceled our order whenever we sat there for an hour or two because I got off work earlier than expected and hopefully we get our $27 and something cents back. Would be super helpful if there were at least some signs letting customers know they'd be closed for the day or a very late open, because at my job that's what we had to do so our customers knew. Super beyond disappointing I've never had a bad experience until today, a note of some sort would've been much appreciated and all of us would've been less disappointed. Hoping to update this review whenever you are open, the Cookie Crumbl on Olympia Tulsa Hills location. I've only ever been to the Owasso location once or twice during winter weather and they have been open so I don't know. The roads aren't that bad besides leaving my apartment area. But this was also my first time at this location so it was definitely disappointing. I've also read the reviews about hair getting into the cookies so I may just go to the one on I think there's one on Yale or Sheridian or something. There were like 3 or 4 I read, that grosses me out i don't want to spend my money at this particular location if they are going to keep getting these reviews and making people wait to figure out if they're order is even next to being handed out according to other reviews I read. I'll pass this location I think, I don't know I'll attempt to give this location a chance if we come by a second time if my husband agrees to otherwise, we will go to another location in...

Horrible service. I’m a door dasher and I went in to this store just now with another order already in the car I needed to drop off that I had picked up from two doors down. I walked in and the lobby was full. By the look of the customers faces I could tell they had been waiting a minute. There was only one person preparing the orders and no one said anything to me. I finally had to ask if they had a DoorDash order and she informed me it wasn’t ready. About 6 mins go by and she had handed out only two other orders but, also called someone’s name who wasn’t in the store, mind you she looked right at me when she did so.. A few mins later a girl walks in from tropical smooths next door and I asked if she was the girls name that had been called. She was. So I told her they called her name. A few mins later the girl making the orders finally reappeared and let the woman know they were waiting on the patriot cookie she ordered and it would be 8 more mins. Looks right at me again. So, finally I’m ready to unassign myself from the order as I’ve been waiting about 15 mins. I asked if the order she was preparing was my DoorDash and she said yes but, this order also has the patriot cookie and it will be a while more!!!! WHAT?! Horrible customer service! And definitely not being...

The level of customer service that I experienced today was quite disappointing. I purchased 2 cookies - the key lime pie and the double chocolate chip. A team member typically shows you the cookies prior to leaving the store but didn’t this time around. So, I checked the cookies while remaining in the store and found a small double chocolate chip cookie. Far from the usual size and shape. I informed the team member that the cookie was quite small and that it is typically much larger. She proceeded to tell me that “someone must have just scooped a smaller amount.” I understand that mistakes happen, we’re all human. But there was not a single effort to make the situation right. Not an offer of a larger cookie nor apologies for the small cookie. She simply proceeded to make the next order (they were not super busy). Due to this, I requested a refund for that particular cookie because spending $5 on a small cookie is unacceptable. The team members were noticeably bothered that they had to process the refund but still, not an offer to make it right nor an apology. I do hope that the two team members will receive some additional training soon. They could easily miss out on profit with the level of...