REEDS Jewelers — Local services in Tupelo

If I could give Reed’s 0 stars, I would. I’ve had my wedding band for just 6 months, and I’ve already had to send it back four times—the diamond has fallen out multiple times, and today marks the fourth time it’s happened.

The first time the diamond fell out, I had only had the ring for three weeks. The local store didn’t want to replace it, and it took my mother-in-law calling the main corporate number to finally get any help. They ended up replacing the entire band—which was heartbreaking, because it was the one I wore on my wedding day. It held so much sentimental value. But I was assured that the new band was more secure and that this wouldn’t happen again.

Unfortunately, since getting the replacement, the diamond has now fallen out three more times, and each time I’ve had to send it off to be repaired. That’s four times in just six months.

To make matters worse, the customer service at the store has been rude and dismissive.

This band was supposed to be a lasting reminder of one of the most important days of my life, and instead, it’s been a constant source of frustration and disappointment.

My advice? If you want quality jewelry that lasts, don’t go to Reed’s. Go somewhere else.

This is me adding to my original review! I have had my ring for 11 months now almost a year. I have quit wearing my ring except to church and if I have a dinner date night with my husband (places where I do absolutely nothing to chance it falling out). I have now lost the diamond 6 times. They have been no help on resolving this problem and my ring has been in the shop getting fixed more then I have been able to wear it. When I do have my ring I am too scared to wear it. DO NOT BUY FROM THIS PLACE unless you want to have constant issues with your jewelry and rude customer service who lie...

Holding my watch hostage.Wife bought it for me for Christmas.A Citizens watch prices over $300. 4 months later date wouldn't turn.Took it there at end of June They sent it to Jackson Ms to get it fixed ,after a month they got it back..can't fix it,have to send it in. They contacted me Sept. 5th and told me I had to pay $100 for them to fix it. Ask him why I can't just exchange it for a new one,they won't. Can't even get a refund,I had it to long (4 months). So now I have to wait, I don't know how much longer? I had bought a watch at Walmart in November for $75 and that's working fine and Walmart will take that one back if it quits...no question asked. So now I have to wait longer...Bottom line I have to wear...not for them to bounce it around from repairman to repairman...NEVER WILL HAPPEN AGAIN FROM THIS STORE...Learned my lesson...UPDATE...they made it good and replaced the watch...and now I am a happy person again and they're will remain on my future shopping...

I ordered a bracelet off of pandora and went into the store to exchange it because it was too small. Instead of giving me one size up they gave me two sizes up and told me if it was too big bring it back and they would order me a smaller one. Well yes the one they gave me was to big and i took it back and they were supposed to order the smaller one and contact me. I had been contacting them for over a month and a half and everyone seems to not know when the replacement bracelet was even ordered. Today i called and the guy said well it may be best if you go to South Haven or send it back online because we can’t always get the size. I feel like this was horrible customer service being the amount of time I’ve been contacting them and going by the store and this should have been something they stated from the very start instead of giving me the size way to big now telling me i need to basically figure it out and go to a store all the...