Gaudy Me - Tyler — Local services in Tyler

I am so disappointed! I bought my daughter a pair of shoes for her birthday and when I got home she said I had bought the wrong size so I took them back and the lady said she would put them on the counter because I wanted to walk around to shop. Another employee aggressively approached me and said they would not exchange the shoes because there was a small tear in the leather and I said ma’am then I bought them like that because they have never been taken out of the box. She said she didn’t care they would not exchange them. The lady was so rude about it! I would understand if they had been removed from the box but she could tell they had not even been tried on. So they sold me a faulty product and then treated me like I was a criminal! I will never go back there! I have shopped there since my girls were in high school over 10 years but I will not support a business that treats...

I normally shop here often. I drive 2 hours just to shop at this store but after ordering online to avoid the drive and I had a terrible experience. Probably won't shop here again. I ordered from this store January 11th and got my items February 6th. website said delivery is within 3 to 5 business days.....SO DISSAPOINTED. I emailed trying to find out what was going on multiple times and no response, called the store and got a RUDE employee who wasn't very helpful either. Then, when I finally received my order, I didn't receive everything I ordered because some were out of stock, probably because it took so long to pull my items and ship so they ended up selling the items I ordered and just so happened, those were the items I was most excited...

I ordered 12 days ago and just received my order. Strangely at the same time my order was received I got a partial refund with no explanation beforehand or with the refund. I opened my order and realized the shoes, which were the main reason I ordered what I did, were not in there and that must have been the refund. I’m guessing since it took over a week to get my order from a state over the shoes sat on the floor and were sold 🤷🏼‍♀️ Either way, very unprofessional. I would have liked a call or email before my order was shipped to...