James Avery Artisan Jewelry — Local services in Tyler

Absolutely horrible experience at the Tyler Texas location and with online order on 12 Feb 20th.

So I placed an order for my wife online on the 12th. I figured based off previous experiences I would wait a few hours before checking with the store. After roughly 2 hours I called the store and got a run around on the phone with an employee who wasn't listening to anything I was saying. I kept telling her that I ordered online for in store pickup, she kept telling me about how long ship to store would take. After a few minutes of this I just said I would call back in a while and check. I waited about 1.5 hours before calling back. This time after multiple holds I got an employee who couldn't find my order and told me to call customer service.

I call customer service and find out that my order was 'on hold' awaiting verification. I get on a holiday weekend that there should be a little more scrutiny, but I was never notified that my order was on hold. And when I asked why I was told that James Avery has to hand verify orders and then the order gets faxed to the local store.

My question to James Avery is this: why in an age of online orders and digital inventory are you verifying orders by hand and faxing them to individual stores? Seems very archaic and inefficient....

This is just not on par with ANY other retailer that has an order online, pick up in store. Turn around time for most other places like Lowes, Home Depot, or even specialty stores turn around time is typically less than 60 minutes.

The worst part is when I went to the store finally to pick up my order. I walked into the store and there was a group of employees standing to my left as I entered. I was acknowledged, however, the women working looked at me in such a way that I felt very uncomfortable, and I caught a few of them looking at me with appalled looks on their faces. Now I was dressed in gym shorts, a sweatshirt, sneakers, ball cap, and socks. Not an uncommon outfit. At any rate, the women working made me feel unwelcome. I was literally intercepted by an employee no less than a few feet from the counter, I was close enough the employee in front of me could hear me talk. But the employee that intercepted me cut me off as I was about to talk to the employee in front of me.

The girl that got my order was equally as rude as everyone else and looked at me as if I was not welcome in the store, just as everyone else did. She was very quick to shove my order across the counter and get me out of the store. She didn't offer to show me what I ordered nor did she take them out the stores zip lock bags they use to separate orders in the drawers behind the counter. And when I asked her about the military/first responders discount (as I am a disabled veteran) I was told simply that I didn't qualify and my order was already complete and to have a good day. (on a previous trip the employee informed me of the discount after verifying my ID, she asked me if I had time for her to return the order and process it again so I could get the discount. See the difference in how it happened?)

I personally feel that if Mr. Avery, as an Air Force veteran himself, knew how his employees were treating people he would not be happy.

I've ordered online and shopped in store at this location at least half a dozen times, most times it's very smooth and and the employees are great. But this most recent instance was just absolutely horrible, definitely not going to be a repeat shopper here...

❤️I JUST WANTED TO ADD MY LOVE AND CARE FOR THE BEAUTIFUL PEOPLE SWEPT AWAY BY THE FLOOD WATERS. PRAYING FOR COMFORT TO ALL HURTING, I CANNOT IMAGINE A PARENT'S PAIN. HOWEVER MY HEART HAS COMPASSION FOR A WHOLE BEAUTIFUL CITY OF KERRVILLE, STATE OF TEXAS, UNITED STATES AND SUCH LOVE AROUND THE WORLD HURTING AND PRAYING. MOST IMPORTANTLY HAVE FAITH IN KNOWING YOU SHALL NOT BE LEFT WITHOUT A COMFORTER. OH THOSE SWEET GENTLE YOUNG SOULS, MOST CERTAINLY WERE AND ARE IN GOD'S LOVING ARMS❤️ James Avery has become the only jewelry I wear. I appreciate the quality, great craftsmanship and graceful beauty of each piece that I have purchased or received as a gift. That said I most of all love that they were founded on Christian values and they continue to be a wonderful successful company. Every single piece of my jewelry has a beautiful loving reason for being purchased which also comes along with a wonderful story of my life that I am more than happy to share, and have shared...

I made an online order. Went to the store to pick up and went to the "online order" line/area. I was told that I needed to get in the other line with everyone else. I made a comment of, 'What is the point of the online Line/areas. Another lady entered and was told the same thing. She made the same comment as well. When I finally reached the front of the line, the young lady went and brought Monica from the back, and she tended to me. She already looked annoyed and hollered out,"Who has an online order?" Another customer who was standing at the online order line raised her hand and said to me. Me & the other customer and I explained we had been waiting a whule already, and Monica annoyingly asked me to step forward. She was rude and dry. The other customer left, and the employee that made us get in line talked about that customer to Monica about having to get online. 😑 very rude and disrespectful to talk about customers in front of...