LOFT — Local services in Tyler

Terrible shopping experience. I did not have one employee talk or ask if I needed help. I started shopping and when my hands were full I looked around for an employee. They were all standing behind the counter, talking and laughing. I walked around to the fitting room, there was no employee in that area. I then went up to the counter and tried to get someone's attention, they completely ignored me. When I finally got someone's attention I told them I was ready for a fitting room. I got a blank stare from one of the employees. I then asked if I needed to get a room unlocked and she said they weren't locked and turned around to talk to the other employees. Every fitting room had clothes in them so I chose one with the least amount of clothes. Somebody then tried to open my door and starting banging on it. It was the same employee, saying she had saved that room for someone else and she needed to get in right then. Having worked in the retail business before, I was appalled at how was treated, especially in a store like Loft. As a young professional, I have to buy business clothes often. They will no longer get my...

I was very disappointed in their customer service. I have shopped this store for 10 years...loving the small and petite sizes. I have always loved the sales people going above and beyond, until recently. Workers are rude. Refused to let me use their restroom..without even as much as an apology. Took all the clothes out of thedressing room when I went to get a smaller size. Even took MY clothes and hung them up!!! Ridiculous!!! I will start shopping somewhere else! Too...

I cannot speak more highly of The Loft- Tyler and their customer service. The ladies were very friendly and helpful. The store manager was incredibly accommodating to my needs— I am very thankful for her kindness! I will certainly be back to shop! Thank you to the three women who helped me today, especially the...