Texas Smokes Smoke Shop OPEN CHRISTMAS — Local services in Tyler

I was double charged due to discounts not added on the first charge and was told the first charge would be reversed. I waited the 3-5 days and it had still not been reversed. So I called the store to straighten it out. They took my name and number so the manager could call me back.

He did! Austin was so apologetic and was eager to correct the issue. He did infact correct it that very day plus an additional product for the inconvenience.

Austin is absolutely wonderful and I highly recommend his...

I was running a little behind and trying to make it to Texas Smokes before they closed. I called ahead, and Abby was kind enough to stay open just a little later so I could grab what I needed. That kind of customer service is rare these days, and it meant a lot. She was friendly, helpful, and didn’t make me feel rushed at all. You can tell they care about their customers here. Huge thanks to Abby—Texas Smokes just earned a loyal...

I went here later in the evening, I was coming to buy some kratom. I really needed a bathroom first. I was told that they didn't have a "public" bathroom. I can understand that, but I wasn't the public at that point, I was a paying customer. I ended up leaving without buying anything, I can't bring myself to spend $100 plus at a place that is going to make me drive a couple miles down the road just to go...