Walgreens — Local services in Tyler

My 5 yr old son started getting sick on Sunday 02/20/22. Went to the Dr and decided he just had something viral so we went home. He had fever for 4 days and was fever free and back to normal by Thursday 02/24. Friday evening, 02/25, he started to feel bad again and started running fever. It was after normal business hours and I was able to get a hold of his Dr who was on-call and she decided send in a prescription for an antibiotic. It was already 6:30pm and my regular pharmacy closed at 7pm. So we decided to have it sent to the only 24 pharmacy we have, Walgreens. She sends it over and about 10 minutes later I call Walgreens and the girl tells me "oh, we don't see those electronic prescriptions for 2 hours after they're sent. Call back at 9:30 to check on it". Seriously!?? That's ridiculous! My son will definitely be asleep by then. I want to be asleep by then AND I am not going to ask someone to go pick up a prescription at 9:30 or 10 o'clock at night and bring it to me. That's 100% insane that they supposedly don't get their prescription requests for TWO whole hours after it's sent over. What if I actually NEED it earlier and they are the ONLY pharmacy open?? I will NEVER use this pharmacy again. I find it hard to believe what she told me. Every other pharmacy gets their electronic prescriptions quickly. Isn't that the whole point of sending it electronically?? I just decided to wait and pick it up in the morning and my regular...

I was going on a business trip this week and requested a refill on the previous Friday for pickup on Monday-- they sent me an email saying it was ready, but when I arrived they told me they could not fill it because it was too early (day 29 out of 30). After, I asked them to check because that did not sound correct-- they told me there was nothing they could do about it and the earliest they could release it was the following day at 8 AM -- when I would already be out of town. I then had the Walgreens on 5th transfer it up to their store and they had me re-filled and down the road in 90 minutes. I realize this is a 24 hour Walgreens so they have a larger volume of business but the fact that they would not listen to anything I had to say or check with my insurance company was very frustrating. I would not have cared if I could have come the back the following day, but as I was about to depart on a very hectic trip I felt very panicked. My frustration was validated when the other Walgreens made the refill as simple and easy as this Walgreens made it as frustrating, rigid and impersonal. Customer service is important-- even when your job is...

Horrible experience. Went to have a prescription transferred and pharmacy said it would be 30 minutes. Given the store was busy, I returned a few hours later to find that the pharmacist has not yet spoken to my pharmacist. I told them I would sit and wait until he called. He finished it in five minutes, but said the prescription couldn’t be transferred. So, as this was an essential medication, I was off to the ER on Christmas Day. After that I returned to Walgreens and they said it would be 30 minutes. I told them I needed to pay out of pocket because it was refill too soon. I had left the meds at home in Atlanta. I then left and later got a text saying they needed my insurance information. Called the store waited on hold again and they said they couldn’t take my insurance information over the phone. So I returned to the store. At the store I got my prescription and the tech called for a consult. The pharmacist came over to the register, swiped his card and didn’t even look at me. Not sure what a consult is for. When I was there earlier and had waited in line for a total of 1.5 hours, he spoke to each customer. Never...