Chase Bank — Local services in Tysons

I am writing to express my extreme disappointment in the recent encounter I had at the Chase Bank branch located at 8201 Greensboro Dr Ste 110, McLean, VA 22102. The incident involved the branch manager, Patrick, who displayed rude, disrespectful, and racist behavior towards both myself and my cousin.

We visited the branch to resolve an issue with the mobile app, and my cousin accompanied me to understand the reason behind the app blockage. However, instead of receiving proper assistance and guidance, we were met with a complete lack of professionalism and respect from the branch manager, Patrick.

When we approached Patrick, he refused to accept my cousin's passport as a valid form of identification and insisted on using his driver's license, even though it was voided due to a recent renewal. Despite presenting a hard copy of the driver's license, along with the passport, Patrick dismissively stated, "I can't help you without a driver's license, regardless of whether you have a passport and a valid hard copy of the license," He made my cousin go to the car to pick up the driver license paper from dmv ,he took a look of it and said ,,oh damn no"

We found this response to be extremely disrespectful and discriminatory. Patrick made no effort to explain the situation or offer alternative solutions. His abrupt dismissal left us feeling not only disrespected but also perplexed as to why customer service was disregarded in such a manner.

The experience we encountered at your branch was simply unacceptable. As potential clients of Chase Bank, we expected to be treated with respect and professionalism. Instead, Patrick's behavior reflected poorly on your institution and left a lasting negative impression on both my cousin and myself.

We have decided that we will no longer be using the services of Chase Bank due to this incident. It is disheartening to see a branch manager display such a lack of customer focus and disregard for inclusivity. We sincerely hope that this behavior is not indicative of the values and principles your bank upholds.

I felt compelled to share this experience and bring it to your attention, as it highlights the need for improved customer service at this branch. I implore you to take appropriate action to address the behavior exhibited by Patrick and ensure that such incidents are not repeated in the future.

Thank you for your attention to this matter. I trust that you will thoroughly investigate this incident and take the necessary steps to rectify the situation and prevent it from...

On 10.18.2024, I walked into the branch for the 1st time. I was greeted with a big & warm smile from Kofi Marfo who pleasantly escorted me to the bank teller after telling him that I needed to get a certified check. The tellers, Monica & Maria were very sweet & helpful making the transaction very smooth. We actually all laughed together because I couldn’t remember my debit pin #.

Subsequently, I saw Kai & Kofi at the rep desk to change my address on file. Both of them were very sincere, warm & personable. Really appreciated meeting them. We had a lovely & enjoyable chat about our different cultural backgrounds which was heartwarming.

The employees here make you feel at home & like family. They are all so down to earth. I have visited various banks in many states over the years but this one is by far the best. Kai, Kofi, Monica & Maria are very gracious & more than willing to assist you with whatever your needs are. They are truly an asset to Chase: It has been a long time since I stepped into a bank branch but I will definitely come back to this one because they...

I wanted to extend my heartfelt gratitude to Christopher Smith, affectionately known as Chris, for his exceptional assistance as my Relationship Banker Officer at Chase Bank. From the moment I stepped into the branch, Chris's warm demeanor and expertise immediately put me at ease. Not only did he guide me seamlessly through the process of managing my accounts, but he also took the time to understand my financial needs and tailor solutions accordingly.

Chris's professionalism, combined with his genuine interest in ensuring my satisfaction, made the entire experience not only efficient but truly enjoyable. His patience in addressing all my questions and concerns exemplifies his dedication to providing top-notch service. I left the branch feeling confident and well-informed, all thanks to Chris's expertise and commitment to excellence.

Thank you, Chris, for going above and beyond to exceed my expectations. Your exceptional service has undoubtedly earned my trust and loyalty as a Chase...