Coremicro — Local services in Union City

Over the years Core Microsystems has made its mark and earned an excellent reputation in Silicon Valley for designing custom cutting-edge computer systems for its customers’ needs and budgets. They have designed and built several systems for me, all which have been leading edge, rock solid and trustworthy. But that is only part of the reason I have continued to be a loyal customer of Core Microsystems for almost 20 years.

While it is an absolute requirement that a custom computer system work well out of the gate, for me it is an even more essential requirement that after sale customer service and technical support be available when needed. And that is where Core Microsystems excels more than any other business, in or outside of the computer world, I have worked with.

After sale customer and technical support is a strict requirement for me because unlike many who work in a computer-based business, I am not technically inclined or especially computer savvy. It is important that I receive attentive support and instruction when resolving even fundamental computer related issues. Core Microsystems has always provided this support without pretense; breaking down and offering solutions in ways that are easy to digest. Issues (often self-inflicted) are typically resolved remotely within minutes. But if it takes several shots to resolve a problem, they take whatever time is necessary to resolve the issue. You are the priority.

Equally important Core Microsystems customer support is there when you need it; almost on demand. There have been instances where I will email or text Core Microsystems for support on a weekend or during the Holidays and in short order receive a phone call or text message response, a couple of time from abroad! And as far as I can determine their customer support is unending, extending beyond the typical hardware warranty, not having an “expiration date”. This level of support is priceless.

There is one other area of support offered by Core Microsystems that I just recently discovered even though the service may not at all be new for them. A few months ago, I had a large event to cover as a videographer. I’m usually self-sufficient but this time around I wanted to include a camera and knew no place where I could rent one quickly and that gave me the time flexibility to become acquainted with unfamiliar gear. On a whim I called Core Microsystems which without hesitation put together a complete kit for a price that was more than fair and which help take the shoot to...

What an amazing experience we have had with Coremicro. We purchased all of our church livestream equipment from them (Birddog P240 PTZ cameras, POE switch, PC, controller, vMix) and we are very happy. Leading up this purchase we contacted many companies about this purchase only to be disappointed over and over. The other companies tried to upsell us products that we were not requesting at very high prices and also did not provide free/included technical support. This was tremendously challenging. We made a phone call to Coremicro, spoke with Kenny and instantly we new we had made the right connection. Kenny put together the precise package we needed at the most competitive price. In addition Kenny and Jay provide excellent startup and technical support at no charge which has been invaluable to our church because we did not have that expertise. Kenny and Jay have a deep expertise in this area. I can’t say enough positive things about Coremicro. I would highly...

I have been a customer of Core Microsystems since 2013. During this time I have spent $100Ks of dollars with them purchasing a variety of equipment.

I have always found their support and service to be outstanding. For us, they are more than a vendor, they are a partner. We often bring to them ideas for something we want to do and together brainstorm potential options. When we have had issues or questions they have always been available including weekends and nights.

Their prices are fair and they have stood behind the products I have purchased. What I also like is that when we have a need for something that is not in the regular product line ,they have been more than willing to try to get the product or refer us to another vendor that has...