Verizon — Local services in Union City

Hands down worst customer service from any carrier ever comes from the Union City store. Verizon itself has it's quirks and annoyances but this store specifically makes any chance of a positive view for Verizon go down the drain. I've had Sprint, TMobile, and Metro and they've all offered far, far, way far superior service. It's utterly ridiculous how low the bar is for Verizon's stores.

I walked in around July 2018 and requested to cancel a service. The store employee let me know he did not know how to do this but he would leave notes for the next employee to handle. He assured me this would get done. I've never in my 15 years of having cellphone service been lied to by a company and thus trusted this and left the store.

Fast forward to December and I decide to go through my bill at which time I discovered the billing was way off. This was due to several issues. One, being they lied about their buy one get one promotion. It seems the only way they apply this is if you call yourself as opposed to trusting the employees do their jobs. This was taken care of by the rep. on the phone - all fine. I received an adjustment to my bill after being over charged for months.

Secondly, I discovered the service I requested be removed at the Union City store PERSONALLY was never removed. The customer service rep. could not do anything over the phone as this was the stores fault and they would have to fix/ credit that themselves. I walked in there that same day and the manager did find the notes but had to speak with the associate. He assured me he would give me a call within 1, max 2, days.

It was over 10 days and not 1 single phone call from anyone at Verizon. I had to waste my time and call, yet again. The manager, Martin, then assured me he would look into it and give me a call back. He said he needed to conduct an "investigation." He did call back but said the store would not do anything because I already had a credit to my account and it "looked" like it had been taken care of by customer support.

First of all, Martin had every detail so I'm not sure how this "investigation" of his led him to believe that customer support would credit me over 3x the charges for the one particular service? He knew exactly which service and what it totalled up to and suddenly the credit that was 3x that would explain it? AND I let him know I had received a credit for the BOGO promo which was how I was led to find the service charge was never removed at the store. On top of all that I told him the store specifically would be in charge of crediting this as customer support only deals with the promos/plan adjustment not credit for the stores employees that ineffectively do their jobs.

Anyway, Martin and the rest of the staff at Verizon are all around lazy with extremely poor communication and follow up. Unclear how these associates are working in a customer service oriented field if they literally do not care about the slightest effort.

All 4 of my lines will be transferred over to another carrier thanks to the staff at this store. If you're adamant about having Verizon I would HIGHLY advise on going to a...

Times have changed and I write this as most Verizon stores have now succumbed to used car dealership tactics. I went in hoping to ditch the iPhone and go back to Samsung, boy was I wrong. Initially I was greeted by the employee and my info was taken to get the process going. He was a little short and rushed through and right from the top attempted to steer me in a whole different direction from what I initially wanted. He asked for what phone I wanted and went to the back to what I thought was grabbing my phone only to return 15 or so minutes later with a breakdown on how to open a new line and an alleged way to get a free phone. Of course going from 5 lines to 6 was out of the question, naturally I didn’t budge. Again he goes to the back for another 15 minutes all the while i was standing off to the side not being spoken too or updated until another sales associate comes by and says they’re waiting to “release” the phone and it took awhile because a new shipment just came in. On a Sunday?!? I was visibly frustrated and just said I’m an about 2 minutes away from leaving. The salesman comes back out and I explain that I still haven’t talked about moving my wife’s line to my smartwatch and turning in my phone for the upgrade. I’m told there was no promotion for what I wanted and that the best he can do is add another line for the discounted price. Why would I open a line just to get the phone I wanted and pay for an extra phone line. That would make the new phone not free as suggested. Maybe it’s me but there shouldn’t be a difference between buying online or going to a physical location. I would think services would be the same. Oh well I’ll try online or call customer service on my own. Thanks...

I hardly ever write reviews but I felt this one was needed. This was my first time at this location and I came in asking if there was any way I could lower my phone bill since I have a hotspot on my plan & haven’t been able to figure out why I can’t turn it on or use it . The guy that helped me couldn’t figure out as well and said he was going to ask his coworker . He came back and said since I have 2 numbers on one phone that’s why my hotspot doesn’t work and basically brushed me off and said there’s nothing I can do . And I asked if I can just take off hotspot completely off my plan since I don’t have access to it and he said I have to call customer service.. like sorry I’m confused ?? Are you guys not customer service ?? Do you only do sales because you should call yourself’s a sales only store in that case. Ended up going to the auto mall location, the guy that helped me out there had me out in less than 5 minutes . Save yourself the time and frustration and avoid...