Ohio State Women's Health Outpatient Care Upper Arlington — Local services in Upper Arlington

The doctors are great, which is the only reason they get 3 starts, but I have had nothing but issues with administrative side of this practice. This is an impersonal operation as the administrative side manages multiple groups and the lack of cross-function communication is evident. I've had repeat issues scheduling an appointment (pre-COVID and during), been inconvenienced by the actions of staff who process samples and the lack of communication between the individual group and billing department.

For urgent matter appointments, the availability to be seen has so far been anywhere from one week to four weeks out and one of these times the scheduling group suggested I instead go to an urgent care (for a V.infection, when I have a gynecologist?) They have always been nice people, but this is not acceptable. I've been able to be seen within a few days, once I'm able to get a nurse on the phone.

I had an issue with my samples not being processed correctly (system was down, but the process should be seamless considering this is OSU) and had to return to the office for a repeat test. I was told I would NOT be charged for the second office visit as it was their mistake, however, my insurance was billed for both appointments and I'm being charged for the remaining balance of both appointments. I've now had to message the billing group to explain why the second appointment must be removed. It should have be set up or communicated internally not to bill me for the...

I was literally told by the doctor that she didn't know why I was having the problems I have, that I have too many co-morbidities (common ones), and take too many pills (Rxs I need) for her to know what to do.

I went there because I have hashimoto's and have had some bizarre panel results. She said she completely didn't know why, and proceeded to order the bare minimum, bog standard insufficient thyroid tests with some basic canned advice. I'm a scientific researcher by trade and learned more in a half hour search through peer-reviewed journal publications than the young doctor seemed to know. Also my numerous and not uncommon comorbidities, along with their associated medications, made it "too complicated" for her? Seriously? My PCP and obgyn are more helpful than the endocrinologist was. And yet they refered me because they felt it was necessary to get specialist expertise -- not a doctor who couldn't remember a thing about the nervous and endocrine systems. Oh, and I waited 10 months to get in for this. They weren't even supposed to fit me in, but my PCP managed to pressure them into giving me an appt.... after I had already waited 4 months and hadn't been contacted to schedule. Such a waste of time.

Update, it's been over a month and the endocrinologist still hasn't gotten back to me regarding my test results. They were posted to OSU my chart weeks ago, but she said she would message me with what to do next when she got them. ...

My wife had lingering covid symptoms of a tight chest after 2.5 weeks, so no longer contagious, and they recommend she come in to get checked. Then the doctor said they could not see her TO LISTEN TO HER CHEST because it was potentially covid related. Because these doctors refused to do their job, my wife had to go to the emergency room for a non-emergency and instead of us being covered for a doctors visit we are now stuck with a $1200 bill for a non-emergency visit that we HAD to go to because the doctors would not do their jobs. Doctors not willing to help anymore and a medical community that now wont see someone due to a cough. Thanks for helping my family now financially strain to pay for a check up that is classified as...