I brought my truck in for three easy installations: Mud guards, 2 undercover swing cases, and vent visors on all windows. They did not know how to install the mud guards, broke a piece in the process, which they did replace. As for the visors, they did not test the installation, when I went to drive off and close the windows they would not close. They had to remove them and refund me. As for the swing cases, one was broken after the install. On top of all of this, they did not show a single care for the truck, left the area of work a mess, scratched and damaged my truck in certain areas.
As for the store manager, at first he was willing to help me, and I quote “Going forward I will be the one to work on your truck”. Well, when the time came to remove the defective items they had scheduled me with the same technicians as on the first install. Even though I made the appointment for a day the manager said he would be there. They definitely over promise when you are to paying them, but clearly can care less about the customer when they screw up and have to refund them.
Save your time, save your headache, and if you care about your car, go to a different service location. If negative stars was a thing, this would the review that...
Read moreI needed a cargo box for the top of my van. I looked online and saw a bunch of places that sold them but I figured I'd try a smaller business over the big-box stores. I'm so glad I did!
From the moment I walked in, Brendan was kind and courteous, interested in helping me get the right cargo box for my situation. I can't imagine that I'd get the same kind of service at a larger chain. They know their stuff, and their price was comparable to the big guys. Since it was a slow day, Brendan even helped me get the rack on before I drove off! Its hard to imagine that kind of customer service elsewhere.
If you're into overlanding, they've got truck tents in-store for you to see, and plenty of bike and kayak racks too.
I felt appreciated and that's so hard to find these days. I would definitely shop here again, in fact even with it being a 30 minute drive for me, I'd do it again over a...
Read moreI recently bought a new truck and needed several accessories installed—running boards, a Tonneau cover, and a bed step. I stopped by Rack Attack in King of Prussia for an estimate, and I was immediately impressed by how knowledgeable and helpful the staff were. They took the time to walk me through my options, offered thoughtful suggestions, and made sure I understood what would work best for my truck. The very next day, they placed the orders and scheduled the installation—all completed within the same week without a single issue. The installation was smooth, professional, and done with great attention to detail. Everything looks and functions perfectly. I highly recommend Rack Attack to anyone looking for expert advice, quality products, and outstanding customer service. They made the entire process easy and stress-free. Thank you for the...
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