Raymour & Flanigan Furniture and Mattress Outlet & Clearance Center — Local services in Upper Providence Township

Please be worn when you buy furniture from Raymour and Flanigan under the Raymore and Flanigan credit card, and please watch for fees that they never tell you about. I have bought a good amount of furniture for Raymore and Flanigan. We were very pleased with the quality of the furniture, and with the sales people and just recently the manager that helped us at the outlet store in Limerick, Pennsylvania. We bought a leather set of a couch and a loveseat from the store in Collegeville, and bought the warranty with it, which they usually automatically add in , be warned. So we were fine with that until we had to have a technician come out to look at our loveseat For damage that was done to it to have it repaired that was Covered under the warranty. The gentleman was here for probably two minutes at the very most, and said we can’t fix You have to wait for a phone call from the store to see what we have to do next. Well, I waited and got no phone and so I had to reach out to them And explain to them that you guys can’t fix the furniture. What do we do now? We were told they could do a Came in if we pick out something else that was the same Value as the other set. We went to the Limerick outlets store. A new set of a couch and loveseat Difference I also had to pay a second Charge and then, of course all these fees started coming out That had to be paid. My wife decided that her credit that she would purchase a Room set, and a server from them, which has been a nightmare since we And we’re getting a huge runaround about if it’s gonna come in if they Or if it’s discontinued. Well, the story gets much better. As of today I had to speak with somebody in. Finance. And I want the new delivery charge, put under my credit card. So after going back-and-forth with the credit card company and also On several phone calls are delivery has been canceled now and Day it was promised. At first, I was going to pick it up on my own, but decided to change my mind and have it delivered and pay the fee. I spoke with someone yesterday Us $100 and we will take care of the rest and set up your delivery Which, of course is not happening on the original day that it was set up. The next day I follow up and tell them Hundred dollars and they told me that you have to pay another $106 before we can It. Now between the credit card company Store they want me to pay over five In one month between the payment, and To have a set of furniture#Warranty that I paid $260 for. All I can suggest is be very careful unless you’re paying cash Dealing with Raymour and Flanigan, and have a very good understanding of all the fees That are involved. I cannot wait until I pay this off within a year so I can cancel my card and I will never go back to Raymour and Flanigan ever again. I am very disappointed in this company and they where they run things and the credit card company. I had my Raymour and Flanigan card for at least a few years and never used it. I should’ve left it that way and never purchased anything and never had to deal with this huge mess. Now we might be stuck with a set of furniture that they will not honor their #Warranty And have a damage piece of furniture that I paid for, and cannot get the new furniture without paying a huge amount of money on top All the money we’ve already spent. I believe this is a very poor way of doing business, and that you always should be out to please the customer No matter what. Oh, I can say is good luck if you deal with this company and dealing with buying...

I felt so embarrassed for thinking that everything had gone so smoothly during the sale. My boyfriend and I went in for the Labor Day sale looking for a mattress. We went on Friday 9/4 and met with salesman Tom Webb. We were overly impressed, and contacted him Sunday to come back in. We raved to my family about him and the process being so easy. The "next day delivery" on orders over $500+ was mentioned to me many times. I was told that my mattress would be in on the 10th. Flash forward to 9/10: I did not receive any calls or updates. I called the store, who told me that there had been a delay. I was bummed and a little annoyed because they didn't even call me. Friday afternoon, the 11th, I got a call saying that it was in stock. She told me that it could be delivered on Sunday. I questioned this because of the "free next day delivery and set up." They said that while this is the case, my items were in stock, but in stock at the distribution center in New York, and there was no way they could get it to me.

I was upset, especially because in my mind, do not tell a customer it is in stock when it is not at the store. I was told that I would get a call on Sunday morning by Tom, with a three-hour window. I did not get a phone call, but an automated email giving a time window of 11:15am-2:15pm. I received another email around 10:55 that the driver was 5 minutes away. Then, very quickly after, another that said the driver arrived. However, the driver was not at my house. I called the store, Tom, and they couldn’t explain it. The movers did not show up for another hour. When arriving, they didn’t say much (not the biggest deal) but I was appalled. They brought in the mattress cover, and just tossed it (and I mean tossed) onto my bedroom floor. Next, they could not get the box spring up the steps, saying that I needed a split box spring. Despite multiple attempts, it could not get up the steps. They brought in the bed frame and mattress, laid it on the floor, took the box spring and left. There was no set up or offer of set up. We called the store, and were told that we could come pick up a split box spring.

At this point, I was so livid and anxious, I felt like I had been duped. I have never bought my own mattress, (which I made known) so I wouldn’t have thought of a split spring. We then drove to the store, and got the split spring. The business manager then tells me that they added an extra $30 to my account because the split cost more. I politely asked that this be credited because the bed hadn’t been set up, we had to pick up our own things, the delivery was late, etc. They said that unfortunately “it doesn’t work that way.” We left,...

The moment we walked in a salesperson was very much over the top with wanting to help us. I typically will tell a salesperson we will let you know if we need you. And he began talking so much I couldn’t get a chance to tell him that. Finally, after 5 min and not even getting a chance to look at furniture yet I had to interrupt him and tell him we needed to shop now.

We decided on furniture and what we wanted to buy. We asked if it came in any different colors. And he said that oddly enough it was about $300 cheaper. Sounded great.

Once we began to do financing, he failed to fill us in on some big details he should have told us ahead of time. One, he said the price he told us was a mistake but would honor it. Still sounded great. But either way not my fault.

As we begin the financing application, he waits til then to tell me that this is a special order and it requires a 20% down payment. I was not expecting to have to do that but by this point we were excited for the new furniture. So I said I’d pay the 20% which he claimed was $600.

Then he gave us the price of the ottoman we wanted. Said it was $340 and he said it was an excellent price. I agreed bc it was a Large ottoman and I expected it to be more. He comes back later and says he made a mistake….the ottoman price was wrong. It is $460. So now the price is going up.

He also fails to tell me the delivery charge is $195 until I begin to sign off on financing!!! Price is going up again.

I told him I’m not happy checking out to find out everything is more than what I agreed. And then when I went to pay the $600 for the 20% down payment, the lady ringing me out says 20% is actually $680 so again I’m now paying even more.

I told him again I’m not happy about this and could we do a lower down payment. He did not respond. And made no attempt to ask someone either.

Point is, the salesperson did not have all of his information when I wanted to make the sale. And before we know the piece increases, we are already excited bc we found what we like only to find out it was more expensive. I wish I had a way more informed salesperson who told me upfront an extra costs not at the end when o think I have the final price and it is actually incorrect.

We only shop Raymour and Flanigan and have never had any issues like...