O'Reilly Auto Parts — Local services in Vernal

Purchased Sylvania Ultra low beam headlights from O'Reillys in Boise, ID four months ago. Day before coming to Vernal they both quit working so I went to my dealership were they told me both bulbs were burnt out and they'd replaced them, cost: $79.00. Because I didn't like the ones they put in and knowing they were still under warranty. I found the O'Reillys in Vernal and went in with the original receipt as well as the dealers to get new ones. Once at the counter, the manager Jon, asked for the burned out bulbs understandably. I rack up a lot of milage for work and have done this two other times @ two different locations. One location threw the bulb in the trash and the other said Sylvania doesn't require them so I walk out with the new and old bulbs. I explained my situation to Jon were he responded, at this location we need the old ones, to tag? I offered up the recently installed ones, if he just needed something to tag and he said they had to be the originals and would no longer help me. Discovering that O'Reillys does not have a uniform return policy, I regret every dime I've handed them. Check this out, Auto zone, just across the street accepted the warranty with no bulbs and an O'Reillys receipt....

I have never felt more judged in my life. Went in for headlight bulbs, couldn’t decide which ones I wanted, couldn’t make sure they were correct. I guess I was taking too long, the manager came from the back and was headed straight toward me, which was fine because I had a question. After that she Stood over me for a minute then walked behind the counter. She stood against the wall with her eyes on me like I was going to rob the place. I could hear whispers and feel the stares .. it was very uncomfortable. Not sure what they were...

Very disappointing service. We have a business account with O’Reilly in another State, and we were traveling in Colorado, needing a part urgently. Called this store, and they told us they’d ordered the part and it’d be in at 8am next morning. We drove out of our way to get the part the next day, at 4pm, only to be told that they’d not got the part in. Zero apology, zero ideas presented - hopeless customer service. Nice work...