The Children's Place — Local services in Victorville

All of these comments are true. I have experienced the exact same things as all the other comments you see here. I ordered uniforms for my daughter and thought I was getting a great deal. Sadly they are very inaccurate with their shipping times and are estimating my order to be 10+ days after they told me it would come. Well my daughter will already be in school, so the 30 days they are taking to complete my order in not okay. I spent hours on the phone yesterday trying to talk to someone. They completely outsource their calls and there is no one who speaks English well. They cannot help you and when you ask to speak to a supervisor you are put on hold for 30 minutes and then they hang up on you. I called back numerous times even the coporate office and had this happen. I then called their credit card services and explained what had happened asking them to just cancel my transaction and close the card. He was litteraly in the middle of talking to me and he transfered me to the corporate office main menu! I called back one more time and asked which bank the credit cards are through and called that bank directly. They are more than helpful and are disputing the charge and closing my account for me. Sad to see this as the children's place has good deals and reasonable prices. The lack of customer service, the outsourcing of calls and the blantant hangs ups and transfers are NOT ok. I am not the only one this has happened to and it is obvious this company does not care! Purchasing something through them online is at your...

If I could give a zero I would.. This store was in total disarray. Clothes piled everyone no organization to anything. I was there today, multiple other customers taking videos speaking of sending to corporate office. The line 25 to 30 min long wait has only 2 cashiers . So I would be ready to give these girls credit if they even gave half of am impression that they cared. I had the unfortunate experience of Andrea C working today at the victorville mall children's place. Who asks when I get to the register " did you find everything okay?" I responded " have you looked around your store?" She quickly responses with " I know it's a mess". She then took I swear as slowly as possible to ring up my 300.00 dollar purchase to which I received no discount...Andrea could not locate my rewards account...really 5 kids 6 grandbabies same phone number 12 yrs! Really! But by this time I'm too angry to communicate in a civil tone. So I pay and she lays my receipt on the counter and says " have a nice day" ...not in my open hand not in my bag , of which I had at least 12 because the use UPS shipping bags...lol. So for me never again good bye Children s place lost a customer. Although from the looks of the store the attitude of employees its obviously going out of business. Guess you impressed alot of people. Also I received no coupons no discount...

If i could give the employees 0 stars i would! I'm not the type to bash a company, but i feel i am stuck with this company as i have a credit card with them & i like to have my credit in great standing. So hopefully they improve their customer service and how they handle customer issues. I am constantly purchasing from this store. I went to the childrens store located in Victorville, CA and the cashier who assisted me scanned a place cash and two rewards. She then made a mistake and voided out all three. She apologized and stated "i am new ". She then attempted to scan everything over again. This time none of my three coupons were being accepted. The manager comes over and advises me to contact customer service and they would be able to assist me with no issues.

I call customer service and they inform me the coupons were added.. I said no they weren't. My total was $120 so then it should of taken off $30 . I advised the representative to look where it says voided. She agreed. Supervisor got on the line and informed me there is nothing they can do. I stated so i spend 100's and 100's at these stores and because of that new employee, i lost out on my $30 coupons. She stated she will send me 200 points. And nothing they can do. Very greedy company and now i hate to spend my money in...