Cox Store — Local services in Warner Robins

INFORMATIVE Long review… This location’s on site employees get a lot of smoke from managements lack of company accountability. They set up services yet are unable to assist with technical and billing concerns. Due to Cox being cheap in hiring a handful of in house technicians covered under Cox license and insurance, they have partnerships with third party technicians who have no loyalty nor quality of the work they are assigned. I am sure that I have had EVERY technician scheduled to fix and install my services LITERALLY every other day for 4 months! I have a new construction requiring fiber optics installation. This has been the utmost worst experience of a service that I have ever spent my hard earned money on. It grinds my gears that THIS company is the only option for this area. And yes, I inquired with ATT, T-MOBILE, even used my cell phones as hot spots, went to Best Buy for a NetGear router and could not get around Cox range of coverage. VERY disappointing! Cox partnership with these techs are not tracked nor are they held accountable for them being “no shows”, leaving open boxes, live wires on the property for weeks, not having proper equipment to assess and fix the issues. For the time of battling for service to work these past 4 months, I had to send emails with pictures and videos of hazards left at my residence. The third party techs have bargained with my neighbors to get paid under the table to finish their cable services while at my appointment, left my residence and finished the neighbors although they had an appointment later in the week… one tech had COVID and exposed my household which then experienced it the following week. Because I reported on these techs, Everytime Cox scheduled them to come and fix services, the techs would cancel 30 minutes before the service time… I would have to call Cox and schedule again. The escalation process is horrible and nothing about this company is customer friendly. However SOME of the employees at this location tried their best with what they were authorized but this company overall sucks… This is just the tip of my experience in the last...

They misspelled my email so I never got a bill, I assumed automatic payment was setup. After my internet was cut off, I am informed I owe $160 for one month and partial of another of gigabit speed. I signed up for 150mbps... gig speed is overkill. I opened a chat and they corrected my email. This was the chat option. I was then told to call a number and the supervisors leave at 7pm (this was later at night). The next day, I call at 6:30. I get hung up on during a transfer. Second call, they transfer me to a department that's closed. Third call goes to billing and I am informed the supervisors leave at 6pm. I am then told he (David) could turn my services back on for a partial payment of roughly $100 (90 something). He informed me that was the price of 1 month of the 150mbps. I grab my work phone and visit the cox website to discover 1 month of 150mbps is $60. I inform him of this and he says he can reactivate my service for $60. I offer a lower payment as I am now no longer convinced he actually has the ability to reinstate my service and he denies the offer. It seems he is just trying to collect a partial payment with no intentions of restarting the service. (Excuse my distrust but based on recent events, I'm sure you can understand)

This is now my second night without internet. I am an IT technician that does after hours work from home. If this is not corrected, I will be informing all our customers that Cox will make a mistake and make you pay for it all while giving you the run around. This is very disappointing, unprofessional and no way to...

This business is the worst cable business I have ever had to deal with. I am in a new build area and have been waiting for service since December. I called Cox before I moved in to ensure service could be started on or about January 1st. They assured me it would be ready. I have been going back and forth with my builder and Cox ever since. I call today and talk to Cox and they said the other homes in my build area have been serviced and mine has not. Like what the heck? I live alone, need cameras installed, have no tv and no Starlink doesn’t work here either - I looked into it. So I call today and am told the wrong ticket for service connection or whatever was put in and the proper one is not submitted and it is going to take ANOTHER 8 WEEKS to service my house AFTER the paperwork is done by ME. This is news to me. I have bought a brand new home in 2013 and this was NEVER an issue with COX. Everytime I call, I get jerked around and the finger is always pointed to another department. Today it was pointed at ME. If I could go with another company I would do it in a heartbeat. Corporate Cox, I hope you read this because you need to train your people better. Obviously one hand has no clue what the other hand does. Oh and have them write notes. I have been calling almost weekly to get an update on a day to install and find out there is only one note from JANUARY on file. Piss...