Spectrum Store — Local services in Warrensburg

The jury is still out on this one, and I may modify this later. But for right now here’s the deal;

Paid for the gigabyte plan along with a phone to get a “special” package. The customer rep said “email me if you have any questions later”. Cool.

As soon as I set up the Wi-Fi I ran a speed test. Of course! Low and behold I’m getting about half of the download speeds, and a tenth of the upload speeds that are promoted in the gigabyte package. I tried emailing the rep and waited 3 days without a response. So I went to the store in person only to be told that since we have cable I will never get the actual speeds I am paying for. Hmm. That doesn’t sound ver ethical to me.

Every afternoon the Wi-Fi goes out for about an hour, then gets even slower than usual. It basically requires a daily reboot.

To top it all off, my first bill arrives with none of the special pricing for the package deal, and no mention of the cheap cell phone package I bought as part of the plan. My monthly bill was quoted to be in the $60 range but my first bill is $116 without any prorated periods.

The staff at the office were friendly enough but the actual service speeds are poor and the reliability is even worse. I will look into the legality of the higher priced service over the next couple of months and figure out if it’s legal to sell a product knowing it can never...

While the internet is nice (When working) They heavily practice predatory marketing, in essence to confuse you of which advertisement is actually your billing statement. With things such as "URGENT" or "IMPORTANT BILL INFORMATION" stamped on your mail. just to find out that is actually them trying to get you to add more services to your account.

Over the past year, I have had my billing date change over 6 times (In a year!) as well, as a price hike in services because they "dont have to give an explanation if they gave the price hike to everyone" in addition, if you call customer service about, well, anything bad internet, price hikes, billing changes, etc.. they are continually rude and disrespectful, while telling you the same thing "Well, we put it in your statement under spectrum news 1 month ago".

Anyone with any common sense, know this is not how a successful business operates, poor customer service, predatory marketing strategy's, and an internet service that has monopolized the area, leads to a disgruntled customer base that cannot escape this poor excuse for a company even if you wanted to.

If you have an alternative to spectrum, take it, and save yourself a years worth of headaches, multiple dropped internet times, and getting screamed at by customer service because "You're the one in the...

We have been with Charter for years and never had a complaint (we moved out of their service area briefly but returned as repeat customers). We have only ever needed internet (no phone or tv) and were happy paying $60-something/mo. But they started charging us $80/mo all of a sudden out of the blue. We talked to a rep to see why it just went up for no apparent reason and they said our 'deal' was over and they are charging us for a home phone service that we never wanted or used nor plan to. Instead of fixing it, they convinced my bf to move our cellphones over to them to 'save money' and counter the internet increase... was a huge ordeal because they lied about having to pay off our phones to get us to switch over. We are still paying about $80/mo for just internet, plus a separate bill for our cell phones now. The guy was supposed to give us a $20 credit to our account, instead he CHARGED us an extra $20. Emailed them multiple times about the mistaken charge with no response so we paid it, simply because we didn't want to call again and deal with their customer service and transferring a million times. Nothing but issues with them now and we are tired of trying to fix their messes and paying the price for their mistakes! Used to love Charter, now I just get angry every time...