Brouwer's Furniture & Flooring — Local services in Warsaw

UPDATE: Shortly after creating this review, Brouwer's reached out to me. The conversation did not last long as the woman who called me basically told me it was our fault and that's why they create quotes - per her "advice" we should have checked the quote against the carpet we were wanting. In hindsight, I would have written down all of the part #'s or more information about all of the carpet to know if what the quote we had was correct, but since I don't work in carpet that didn't really cross my mind. She was unsupportive, uncaring, and only interested in me taking responsibility for the error. I'm not clear if the "offer" she gave me to replace what was installed was going to be free of charge - after feeling like a child being admonished I ended the call and did not take them up on their offer. I realize the customer isn't always right, but berating the customer in an effort to get a less than optimal review removed doesn't work. It made me feel awful and my interest in ever working with them again is long gone.

Most of our experience was great! I’ll start by saying the staff was helpful, made it easy to pick the carpet we wanted, and were able to schedule the install quickly. When it came time for the install I was working from home. I was only able to pay so much attention to what was happening and my boyfriend was helping as well. Despite our diligence, the wrong carpet was installed on my stairs and landing. I knew it was incorrect as soon as I saw it completely installed. I was angry and waited a day to call in and figure out my options. Once I called in I was told that they installed the carpet that had my name on it. I disagreed, but also felt helpless. It felt like I had no option except to live with the wrong carpet and be told I’m wrong about what I know I chose. A few days later I found the picture we had taken when shopping that showed the correct carpet and my name on it. I never contacted them again, though maybe I should have. It seems unlikely they would come tear up the incorrect carpet and install what I had actually picked and paid for. Disappointed to say the least. Be very careful and pay attention to your install to ensure the right carpet is being installed!

Pictures are of the carpet I picked and another of the carpet that...

Love, love, love our new England Brantley sectional with cuddler. Lori was a delight to work with and super patient with me. I'm sure it was not a simple task. Delivery did take five months, but that is the way things are in this day and age now. We have also purchased Liberty Furniture-Magnola Manor side tables and TV console from them, a mattress a few years ago and it is still in perfect condition. I am very happy with everything we have purchased.

Brouwer's communications and delivery were excellent. I highly recommend Brouwer's for all furniture needs and...

Our main floor flooded, we needed about 750 sq. ft of hardwood floor and some carpet. Brouwers gave us great advice about dealing with our insurer, which really helped us get what we considered a fair deal for the insurance coverage we paid for.

They have an incredible selection of all types of flooring and a massive amount of beautiful furniture to choose from I’m sure you’ll find what you need.

We interacted with 3 or 4 individuals but Eric was exceptionally helpful. Can’t say enough good about him. Please give them...