Banter by Piercing Pagoda — Local services in Warwick

I am currently on an airplane trying to complete a purchase because my father is critically ill and I’ve needed to fly across the country unexpectedly and it’s the day before Mother’s Day and I’ve asked my 21 y/o daughter to help me by running to this store to select some last minute gifts, she has my card information a copy of my ID, her ID and I was available to give verbal permission after an hour spent making selections with a very sweet customer rep Felicia, We found the perfect items dispute the stress of me having to leave hours before Mother’s Day. Chrystal the manager on duty interrupted her associate during cash out and refused the sale, told me she didn’t care about my personal circumstance and would not make any acceptions to policy and if my daughter was an authorized user this would be a non issue and called me “hon” throughout our interaction and then hung up on me. I immediately called the credit card company associated with pagoda card and added my daughter as an authorized user. I called the store back and explained to her what I did and that my daughter would be returning to make the $500 purchase and she began screaming at me while other passengers in the plane could hear her and told me absolutely not my daughter could go buy something at another store and told me she was refusing our business and as manager she could do this and hung up on me again. Multiple attempts to call back were sent to a fax line because of her cowardess. Chrystal hon, next time you hear from me which you will, you will address me as Dr. Phillips Anzivino., not “hon” Have a wonderful night and thank you for your kindness and care of your customers. Also would like to add your exemplary role modeling to your staff demonstrates the consequences of giving a small minded person a little tiny bit of power...

I used to shop here a lot, basically for every holiday but the last two time I went to buy jewelry from them was a little… weird lol. At first the girl working there was quite upset with me because I wanted to see a few different chains before I bought one and raised her voice a little bit saying I wasn’t listening to her because I was trying to decide between two different chains. There were no other customers waiting behind me, which would’ve made it more understandable to be frustrated. Today when I went I was looking for a specific size hoop for a conch piercing and the two girls told me they sell them but they both didn’t know the gauge sizes they sell or the lengths and seemed a bit upset I’d even ask them in the first place… I figured they’d be able to check somehow but they definitely didn’t want to. They were sitting on the floor and on the stool on their phones when I was trying to ask them questions about the jewelry which was a little odd lol. Definitely just go somewhere else and don’t waste your time here if you can :( I love banter, and I loved the old employees that worked here but the new ones are beyond miserable :( The workers at the one at wrentham MA are really nice and helpful, definitely worth the drive to not deal with the girls that work at the...

I was at the Warwick mall location Saturday the 9th. A girl with very curly hair was helping a gentleman, he kept asking for any kind of discounts she said no. At his persistence she looked to who I believe was a manager with red hair. I then overheard her tell the girl with curly hair to just give him the military discount. This man was not a military employee no id was shown he just kept asking for a good deal. I’m not sure if it’s because he was buying gold chains if they gave it to him for the sale but when I asked for a discount I was told no that the only discount was the bogo 50 promotion that they were running. I was just picking up earrings for my daughter. I’m not sure if they said no because I am not white as the gentleman was or because they didn’t care to give me an extra discount because I wasn’t spending as much as the gentleman. Overall I didn’t feel valued as a customer or like my purchase really mattered. I will not be returning and I will be telling my friends and family that Pagoda picks and chooses which customers to give extra unwarranted discounts to. It’s a shame. I will also be cancelling my credit card that I have with this company seeing as to my purchases and business doesnt matter unless I’m buying...