A Mano, Inc. — Local services in Washington

My wife ordered two items, not in stock, at a cost of approximately $700. A Mano charged us for the two items upfront. After a year, we still have not received the items, a refund, or store credit despite multiple attempts on our part. It turns out that store staff likely didn't even place the order for one of the items despite charging us. The owner of A Mano promised to rectify the situation, but has not done so. We attempted to follow-up and the standard response from the sales staff is that the owner will get in touch with us, but he does not. It is apparent that the owner either doesn't care enough to provide the lowest level of customer service or is actively defrauding people. If I could give less than a star, I would. I actively support my neighborhood businesses, but I will not visit...

Wow! I’m a shopper and I was blown away with A Mano. It’s an amazingly edited collection of home and garden accessories….with an edge. I was looking for some hostess gifts while in Washington and ended up taking care of all my wedding and baby gifts and picked up custom sheets and towels. The staff was a blast and knew their stuff. I’ll try their web site, but it would be hard to compare to the in-store...

A Mano is the number one gift resource in DC. I had no idea what to get our clients and friends for the holidays this year. I walked into A Mano in Georgetown and Mary took care of everything, quickly gave me ideas and ranges - a monogrammed throw was a big hit, along with inventive items you're not going to find anywhere else. Gift wrapping was pro level. Thanks also to Stacey for help via text -...