Geek Squad — Local services in Washington

I had discovered his computer repair shop a few weeks ago while I was already inside the store looking to buy a cellphone. I remembered this place because I have an old Lenovo T430 laptop computer that has had a problem with the lid hinge. The e hinge is very loose, and even though it still functions, I have been concerned that one day the lid will no longer close properly. So I did a quick search on the Internet, and noticed this place has been receiving some negative feedback. I wasn't sure what to do,because most of the other computer repair shops were quite a distance to where I live. This place happens to be very close. So I figured I would give this place a try anyway. I went and spoke with the nice lady behind the desk and explained the situation. She indicated to me that the eir shop doesn't perform repairs on systems that are more than ten years old. But she was kind enough to give me some helpful suggestions about some repair shops who actually do fix older computers. I thought that she was helpful so I wanted to let people know that they are...

Great experience! I promised myself I would not return to Best Buy because of a bad experience I recently had in Virginia, but the Geek Squad here was a totally different case. Abdul did an upgrade to SSD on my laptop right in front of me and explained the whole process as he was doing it. It tool less than 10 minutes! And the Geek Squad here didn't try to nickel and dime me like other locations with less than friendly staff. Leo helped me pick out the SSD and was really patient with me and didn't try to rush me into any buy which I really appreciated and ultimately, I ended up spending a bit more because of this and was happy to do it. Great...

Was told online they service apple products, wrote that I have an apple product in the problem description, but was turned away at the front desk for services and not contacted prior. The attendant also gave false information stating that my laptop could not be fixed by apple and they would refuse services because my computer was too old. I just contacted apple support and they informed me that her information was false and my laptop was able to be serviced. I wouldn’t trust going here, and I am upset that she gave false...