On the Go PC Repairs — Local services in Washington

DONT TRUST THESE PEOPLE WITH YOUR VALUABLE ELECTRONICS!

Been over three weeks and my pc still hasn’t been repaired, it’s super hard to get them on the phone now that I have paid them for the repairs. Wouldn’t recommend them over other repair stores who answer the phones and have good customer service.

I could have easily gone to the store or ordered the parts they are still waiting on. Be one thing if the waiting list was long or they where slammed with work but waiting for weeks on parts with no answered phone calls or updates makes me not recommend this company.

I would go with any of the other pc repair shops that understand how to answer a phone and give realistic time tables for fixing your gear. So far it has taken me days on the regular to get a call back. All the times for repairs, reasons for repairs, and everything they have told me from Day one has been wrong. To include the fact they work over the weekends and could be reached on weekends. Again don’t trust this company!

Update: it’s now been another week. They claim the motherboard they got in the mail is broken or they misdiagnosed it. I asked them to set up a time tomorrow for me to retrieve my pc and take it someplace else. They refused to set up a time to return my pc to me. I have never been with a local repair company that refused to return my gear once I asked for it back. I would highly recommend not using this company ever!

UPDATE NUMBER TWO: After being promised I would be returned my pc parts and sometime in the future get a refund minus the service fee. I have yet to hear back or been able to get any employees on the phone, I’ve left messages every time and called multiply times today. I have even requested to come to them and that I just want the parts in whatever state they are in. I have tried both numbers multiple times. Nothing but crickets! AGAIN DONT TRUST A WORD THESE PEOPLE SAY TO YOU! I wouldn’t want anyone else to have to experience what I am now dealing with these people!

Final and last update: I was able to get my pc back but only after calling the numbers multiple times and leaving massages with no answers. When they where set to return my pc parts they didn’t even know which ones where mine. Once I got my pc back I could tell they hadn’t taken any of the parts out or switched them up. I had some zip ties on my gpu that they claimed they took out and put into a different system to check it. Along with all my other parts that they clearly didn’t move at all. DONT TRUST THESE PEOPLE! I wasted a month of time, was super frustrating to even get my parts back, and I didn’t even learn one thing that was wrong with my pc. Don’t let these people help you! They will steal your gear do nothing then charge you to get it back while making a huge pain in your butt! I highly don’t recommend this SCAM!

One last update. I’ve now been waiting on my refund for a month now. I called last week ans was told the return was expedited but haven’t seen it. Again please don’t trust these people qith any of your money. They don’t do any work and make it impossible to...

BUYER BEWARE. I try really hard not to pounce on anyone that is trying to do their job, but, as another person here wrote, the negative reviews on this place are legit. I fear it may be a scam and would advise anyone considering them to go elsewhere lest they lose money (I had to wrangle a $140 refund from the jaws of death) and a lot of time (6+ weeks to receive a computer back in the same condition I had left it).

I like to give people the benefit of the doubt, but everything after the initial pickup was misleading. These guys happily took my computer (which admittedly had a complex problem with a broken motherboard), and promptly charged me $200.

After running a diagnostic, they told me they just needed to order a part, and that it would take a week to fix it. I was over the moon that they could do it at such a great price and so quickly. I called at the end of that week when I hadn't heard anything, and they informed me that they were "still testing it" and should be ready by the end of the next week. They assured me that they would call when it was ready.

This interaction repeated itself every week, and then every 3 days when I realized it was taking so long, for more than a month. Eventually, I had to call from my work cell phone and then my girlfriend's because they weren't picking up when I dialed from my own phone.

When I reached them to tell them the process had been too long and requested a refund and my computer back in its original condition, the owner chastised me for being impatient (!), that they had been in constant communication with me (I had to call them every single time, it's complete gaslighting), and that what I had signed actually hadn't entitled me to a refund if the services weren't completed. It was ludicrous of them to set such expectations, but they reeled me in and made a sucker out of me.

It took me COUNTLESS calls and coming down to the co-working space that they use to pick up the computer, and then a separate trip to obtain a cash refund that covered everything except for the "part" they ordered. The partial refund took them two days longer than they had initially promised, and they showed up in person on neither occasion - they just left the computer and cash with the collective workspace's receptionist.

Honestly, I consider myself lucky for getting even some money back considering what I've read elsewhere. When I got the computer back, it looked like they had never even touched it. I doubt they even ordered "the part". Save yourself the emotional energy and don't trust them with your valuables or personal information. The whole experience made me...

If you live in the Washington DC area and find yourself in need of computer technical support,, I strongly recommend that you pick pick up the phone and call On the Go PC repair for quick, reliable and reasonably priced support .Recently after I responded to a message from Microsoft telling me that MS was moving from security based on passwords to security based on a "pin" by attempting to change my login for my desktop device to a pin. After I logged in the second or third time with the new pin when I next used the pin my computer screen went TOTALLY Black. no way that I could think of to determine and correct the problem. In a bit of a panic as It was a Saturday afternoon and unlikely that I would find any computer repair shop opened, I used my phone to search for some repair shop that was near me so that I cold leave a message explaining my need for help. The first number I tried was for On the GO PC Repairs. To my surprise a real person answered the phone (a rarity in this age of pushing keys and hanging on hold). When I briefly explained my plight to the person who had answered my call he told me that the problem was one that his shop could definitely handle and he sent someone to pick up my PC for service. As the PC was going in for service I mentioned that it was "slugigish" and asked them to see whether it could be cleaned up to run faster. By the following Monday, whatever problem that had given me a black screen had been resolved and On the Go recommended that I install a new speedy hard drive to make the PC respond more quickly. I have been using the PC with the new drive for several days and idt does respond much more quickly than before. After the computer was returned to me I discovered that some browser extensions were causing annoying pop ups. When I called On the Go about this new problem they said that they would send a techniician to my home for no charge to resolve these problems and they did. The technician identified the problem, and fixed it within in a few minutes after arriving at my house, .Based on my experience with On the Go PC repair I will surely go to them to deal with any technical problems that I experience...