Walgreens — Local services in Washington

The pharmacist, Joe, is highly incompetent. I’m visiting from out of town and had a physician call in a nausea medication for me around 1 PM on 4/8. The physician stated he had never had such difficulty calling in a prescription before - not even for anything related to the medication, sig, or dosing - but because the pharmacist, Joe, could not understand the patient name is “Victoria” and not “Bigtoria.” Odd because Victoria is a fairly common name whereas the latter is not. It would’ve been comical, except for the fact that I went to the pharmacy approximately 24 hours after it was called in to pick up my medication and Joe told me he didn’t have it ready. He stated, “I told the physician you needed to call the pharmacy because we did not have an account for you.” But that was false, because I was with the physician when he called it in. And although it has been a while, I do have an account with Walgreens. I’m sure Joe just didn’t take the time to do the central search as it would’ve been too much work to click one extra button. Not only that, I work in a pharmacy. If a medication is called in for a new patient, you do the logical thing and create a new profile. You can update the insurance when the patient arrives. But nope. Joe said I was supposed to call ahead of time and he made no attempt to create a profile, even though he showed me he had all of my information written down accurately when I arrived. That’s definitely not a Walgreens policy since I’ve worked in a Walgreens pharmacy. That’s just Joe doing less than the bare minimum at his job. But he was so kind as to offer that I wait an additional 40 minutes to fill something that should’ve been done 24 hours ago. But I declined and remembered why I never fill my prescriptions...

Incompetent staff who forced the customer to leave using a weapon. I visited the store to get a refund in March 2023. During the process, the staff was very impatient because they were able to process the refund due to some mechanical issues and all of a sudden forced me to leave the store by threatening to use a GUN. I had to leave for my own safety. Afterwards, I requested investigation to resolve the issue, but the store manager Bethany closed the case without my consent and never acted on what happened. The threatening and forcing was truly terrifying and the staff were indifferent. My right as a customer was severely violated by Walgreens. The way they dealt with the issue shows how rotten their corporate culture is. It’s such a pity to have experienced the unfortunate event myself and lose faith in a retail giant in the...

Do not go there to take a passport photo!

I went to this Walgreens near the Embassy of Mali in Washington DC on June 20th around 12pm. I am from NJ by the way and this was my first trip to DC after 10+ years.

They are unprofessional, they don’t have a curtain to take a photo of you. They will just make you stand by their white wall and then edit the image in the computer with white erasers. Unfortunately, my picture was not nice at all. It was ugly. I asked the guy to retake it. HE REFUSED AND TOLD ME TO GO SOMEWHERE ELSE, which I did. He was a Somalian guy. He shouldn’t be working there if he is not ready to take his job seriously and please the customers . At CVS nearby, everything was perfect. They indeed had a white curtain begin and they did not have to...