Metro by T-Mobile — Local services in Watauga

I just went through the absolute worst customer service experience in the store at 6500 Denton Highway in Watauga. For years, I have gone into this store and always gotten great service and good phones at decent prices. I had gone in because earlier in the week, I had dropped my 4-year-old phone and cracked the glass. I went into the store and was approached by a guy who said something unintelligible, but I told I had dropped my phone and it was time to get a 5G phone anyway. He acted like he hadn't heard a word I'd said and asked me how much I was willing to pay. I instead told him to show me what he had and their prices. The last thing I'd expected was used car lot sales tactics in a cell phone store. After showing me boring phones at high prices, I was going to leave (and I should have) when he showed me a decent phone and gave me an OK price. I asked him if it was 5G and he said yes. It seemed like a fair deal. Of course, when I got home to finish setting up my phone, it turned out it was LTE! Of course, he never checked on my insurance (don't buy it) or my upgrade, he was just interested in how much he could get out of me. I suppose we can't expect people to do their jobs, can we? So this guy is either dishonest, uncaring, incompetent, not listening or worse. Unscrupulous would be kind. I would raise hell about it with the store, but these stores are a franchise deal and don't answer much to Metro. Therefore, they don't care and besides, if they said they wanted to make good on it, could I trust them? Maybe I'll have to chalk it up to experience, but I figure if they'll do it to me, they'll do it to anyone. Avoid these people at all costs, cost being the...

This Metro store is very nice with it's service of helping it's customers. When I come to this Metro store I feel like I going to get what I want for a decent price. The employees of this Metro store seem to want to do they're best to make sure that us customers know what we might get ourselves into. Not only that the employees are so friendly each one caring that you feel like a person and not just a vendor. Last thing i shall add is how this Metro store feels as it looks safe to be in unlike many other Metro stores I've been to and the inside looks very properly clean and organized. So in conclusion this Metro store can give one a proper experience of how this company seeks in to sell and what it's many benefits are over other...

I can't tell you how awesome this location is. Ever since the corporate store went away I have been desperate to find a location where I know they will take care of me at...Been a loyal Metro customer now since 2006 and am happy to have found a location where they actually have a brain and they also use it. He kept me with an amazing deal I had for years while actually giving me a whole new line for life for no extra monthly fees...He tool the time to actually listen to me and heard exactly what the problem was...ABSOLUTE PHENOMENAL CUSTOMER SERVICE at this location...Thank you so much and the best part is this location is right by my house so I am so stoked...