Metro Custom Jewelers — Local services in Watauga

I entrusted this jeweler with work on a ring several years ago, but unfortunately my experience has been very disappointing. The original structure of the ring was compromised during their work, making it unwearable. Management offered to recast the ring, but despite multiple attempts, they were never able to restore it to its original quality. Each time I raised concerns about issues with the casting, I was met with increasing frustration from their staff. At one point, one of the halo diamonds was eliminated, and although they later told me they had “found” it, the stone added back to the next casting was visibly mismatched in both size and color.

There were also serious inconsistencies with the gold. My original appraisal listed the ring as 18k white gold, while their replacement appraisal listed 10k. When I questioned this, they told me it was a misprint and issued a new appraisal for 14k. However, a recent test by another jeweler confirmed the ring is actually 10k, which significantly reduces its value.

The final casting I received was thin, poorly constructed, and left side and halo diamonds exposed and vulnerable. As a result, I rarely wear the ring because it looks unfinished and the stones frequently snag. It is currently missing a diamond. Other jewelers have advised me not to wear it because the construction will lead to additional stone loss. This coupled with the gold quality renders this valuable ring almost worthless.

Exercise caution before entrusting this jeweler with heavy modifications to...

Really impressed with how they handled a stopped watch repair. . . . .by not replacing anything. Let me explain.

Solar watch was stopping almost every day. Took it in to get repaired. Watch was on the repair bench being checked within five minutes, and quickly determined the rechargeable battery appeared OK but was fully discharged. Told this "could" mean the capacitor was bad, but the watch was not old enough for that to be likely.

Rather than throw a part at the watch, they suggested I try a "wake up" procedure first; similar to what you might do if pulling a forgotten watch out of a drawer. (This involved pulling the winding stem all the way out, and leaving it under a light for 72 straight hours--sunlight as much of that as possible). Advised to try that first, and come back if it did not help work.

Was out the door in 10 minutes. Took their suggested fix, and it recharged and continues to...

I went in with intentions of having either a ring or a bracelet customer made for my partner. I was originally told the ring would be ready by thanksgiving. It was literally done right before Christmas. But everything else that was supposed to be ready was not. I had a “gold” pinky knuckle ring that was supposed to be made at the same time. I had to call almost every week since December until now to see if the ring was ready. No communication from the store. I went and finally picked up the ring today. It was not gold, misshaped, and didn’t fit. I didn’t even have the heart to go back in and say anything because I was so tired of the hassle. Unfortunately I have alot of work that I am still needing done like wedding rings and I will not be...