ZABDI FURNITURE — Local services in Waterbury

I would like to share my disappointing experience with Zabdi Furniture. About three months ago, I purchased a bedroom set from this store, paying in cash with no financing. I had previously heard rumors about the poor quality of their furniture, but I decided to give them the benefit of the doubt and proceeded with the purchase.

The delivery took approximately three days, and everything was assembled rather quickly. At first, everything seemed fine. However, after just one month, the bed frame collapsed—the support beams that hold up the mattress gave way. I have no idea how this happened, but it was extremely frustrating.

I made several attempts to visit the store in person to file a complaint, but every time I went, they were closed. Eventually, I found them open one day and was able to speak with an employee. She informed me that the owner, who is also her husband, had assembled the furniture himself and that he would be happy to come and fix the issue.

Despite her assurances, days passed, and no one ever came to repair the damage. I reached out to the owner’s wife via text, expressing my frustration in a respectful manner. Instead of receiving any assistance or an apology, I was met with insults and was even directed to another furniture store.

This was a terrible customer service experience. Once they made their sale, they clearly had no interest in ensuring customer satisfaction. I would strongly advise others to think twice before purchasing from...

I bought a King jumbo mattress and I’m very pleased! The customer service was phenomenal. Everyone was super friendly. The delivery came on the exact date promised. The delivery guy went above and beyond to make sure my bed slats were in place and secured before brining my mattress in, when he didn’t have to! I’d definitely shop with them again and again. Best last minute decision I’ve...

I have gone to this place today and for some reason I could get through to get the furniture I wanted but the lady's that I was working with did everything in the power to do everything and we worked out deals and we still ended up walking out with something and I am sooooo...