Lane Bryant — Local services in Waterford

Unfortunately Lane Bryant closed multiple locations in the central area of CT and only 2 remain in state (Waterford & North Haven). I decided to avoid 91 traffic and drove almost an hour to visit this Waterford location on 4/12 and I am very happy I did.

Upon entering the store I was greeted by Ms. Ovaline who assisted me with my return/exchange. I needed to exchange 2 items I purchased online for a different size and it was an easy process; her coworker assisted and both ladies created a welcoming atmosphere while I was there. Another customer was there and I witnessed the same energetic vibe and support being provided to them, which let me know that their service is consistent.

I wanted to take the time to highlight Ms. Ovaline because from the time I entered the store, she provided one of the best customer service experience I’ve had in years. She walked me through the return process, answered any questions I had and even offered sizing assistance; but although I wasn’t comfortable being measured that day it’s something I’ll definitely consider at my future visit to the store. She understood and respected my decision while still continuing to finish up the process. I plan to visit this location in the future because it’s not like any other Lane Bryant stores I’ve visited. This store was very light, warm, overall a great experience and I’d encourage anyone to visit. Ms. Ovaline if you’re reading this, similar to what I said in store - keep up the great work and continue to be you. You have no idea how much I appreciated the service you provided and our overall interaction.

Lastly, to Lane Bryant - I know online is more convenient to some consumers but please stop closing the stores, we need more staff like the ladies at...

had fun shopping there. Super good deal. And fun help. Update So the people that work at the local shop are still very nice and helpful. But customer care for their credit card are horrible. Totally not interested in keeping a customer. I happened to not realize that they send me a new card with new number. So when I paid to the old # it did not go thru. Called them, they couldn't figure out the problem and where the money went that I paid assuring me not to worry about interest charged. Now the insist on the late fee.... no compromise. Not buying from them anymore. done. Sorry for the nice people that work in that store, But I now have to pay triple of what I bought although i tried to pay them...

Went to find some capri jeans and pants. Happy to walk out with five capri pants . Was looking for more of a variety. Was a bit disappointed, once again that I had to order the one colo I came for.(white). And why is it so hard to find peek a boo shoulder tops in 14/16, in the colors bright blue and purple? As well as the sizes 14 in bottoms? It takes 2 to 3 weeks to get these items delivered. I don't know why. I live in the USA. Its...