T-Mobile — Local services in Waterford

I wish I started here to begin with! I worked with Heather and Graig as they patiently tried to help me when I explained my very frustrating situation trying to connect my replacement IWatch with my current cellular plan and it would not work not matter what was done. I spent hours/days/weeks trying to resolve this with customer care and they were useless! I knew this should not be such a difficult task but no one could help me. They called upon another Mobile Expert and David Minnich stepped in to help and he worked his magic and FINALLY found a solution! The team was very determined to figure out the problem and make it right! Thank you David and team for your expertise, you made my day and David should get a raise! In this time that we live in, it is nice to have such a positive...

Went back to T-Mobile today to upgrade the wife's phone to the iPhone 15. Myles did outstanding getting everything transferred over to the new phone and also helped me understand how to effectively use iCloud for managing photos, etc. Better than a Five Star experience.

2 years ago - Just brought our two phone accounts over to T Mobile and purchased an Apple Watch and an iPhone 13 mini. Our previous carrier made it difficult to port our phone numbers over to T Mobile but Heather and David worked diligently to get the problems resolved. They were GREAT! I couldn't be more happy with the team at the 907 Hartford Turnpike Ste E3, Waterford, CT store. The customer service people (should you need it) available by phone are based in the US which is...

After failing to open an account online by myself I entered the Waterford Commons location today, 6/14/24, around 4:30pm. I was greeted by Mireyja “Myles”. They were so kind and patient and were able to open my account for me, transfer my number, and transfer my own device from my previous provider… after that provider refused to help. After I also told them that my home internet service was subpar they shared a home internet special they’re currently running, and without being pushy about it. I left the store happy with my new cellphone service and eager to try, risk-free, my new home internet service as well. Hope it works! 10/10 recommend working with this location, and Mireyja “Myles” specifically. Thank you for making this experience...