Neighborhood Home — Local services in Waterloo

My furniture was beautiful when I bought it. But only 18 months later sofa was so broken down that even the grandkids said it hurt them. And when I went in, the sales rep ignored me completely. Apparently an older lady with a walker wearing sweats doesn’t appear to have enough $ to waste time on. Helped another lady first that came in well after me. Would have left but wanted the sofa from the ad. $599 is way too much for less than 18 months and really snobby service. Will buy used before returning...

They have unprofessional, incompetent staff that setup your items that you paid for, had no response from my email that I sent, and my grandson was upset for hours and had anxiety attack over this terrible experience and we are glad he was not serously hurt. when he got in loft bed and the bed and started to fall apart. They had screws in wrong... Think again before you pay for them to setup anything and they would not fix it the same day so he could not sleep in his new bed and he still...

I had a couch cushion rip just over a year after purchasing my couch from Neighborhood Home. I gave them a call and was pleasantly surprised at how quickly they were able to get me a replacement. The service was fantastic—and I saved a lot of money compared to having it repaired locally. Brody, the salesperson I spoke with, was incredibly helpful and made the whole process easy. I’m so impressed with the customer care that I’ll definitely continue buying my furniture from...