Kohl's — Local services in Waukesha

They keep moving the Amazon return desk and changing the checkout line. Today, one little Amazon sign points to the back right of the store, where it always used to be. You get there? No return desk. I walked around the left side until I found the big Amazon sign on the ceiling for returns. Except there’s a small sign on the counter that says it’s closed, please return to the front checkout. A few months ago the checkout was in the front with all other Kohls transactions. I waited for 10 people in front of me, only to be sent to the back of the store after they changed that policy again. All that on top of their crappy selection and cheaply made items. I wish I never had to set foot in that...

Yesterday I stopped in to exchange two pairs of Lee jeans that I had gotten an RA for from Lee to return for new ones due to defective workmanship . Now my wife had tried to do this exchange in the past but there were some questions regarding what credit I would receive and if the exact style was still stocked in your store. So I went in with her this time and Brooke took care of us and she was outstanding to work with. No question about credit or style she just looked up what you had in the store, we walked over to the display and found two pair my size and we were done. Brooke exemplified what customer service should be so please make sure sure she knows what a wonderful job she did with...

If I could rate this store any lower I would. It seems every time I go in here I am disgusted with the condition of the store. How do you expect customers to shop when the store looks like a tornado went through it?!? When I was checking out I even had an associate ask how the men's department looks because she heard it looks terrible. If you knew it was bad why wasn't something done to correct it? When I tried to contact corporate to ask them to make a change it seemed like my request went into a black hole. I still haven't gotten a response back and it's been three weeks. Avoid this...