Subway — Restaurant in Waukesha

Placed an order for pickup off the Subway app for a tuna salad- salad today. My order was ready promptly. When I walked into the door the store looked very clean and I was greeted by both the gentleman working! My order was on the pickup shelf waiting for me. They let me know the dressing had changed so they had placed it in cups on the side for me to try- I was very impressed by the thought that went into that small step. Very much appreciated on my end. Grabbed my salad and my lemonade from the cooler where it was staying cold. The receipt taped to my order had a hand written message of “have a good day” that one of the gentleman took the time to write. Another small thing that was noticed and did not go unappreciated. I will be sure to enjoy my lunch and the experience I received from this subway! The employees there seems to have an awesome understanding of customer service and previously working in food service I can appreciate the little things they did for me and my order. Had to take the time to write this...

Service was terrible, dude was too focused on whatever conversation he was having on the phone. He messed up my sub putting on a sauce when I didn’t want it. He didn’t even charge us correctly, we asked for a meal and he charged for two chips. And then had to pay for a drink separately because he didn’t wanna correct his mistake. (Photos of receipt below)

I will definitely be taking the extra time to drive to the next Subway. Maybe they won’t be on their phones while servicing...

Customer Service was good but was shorted pretty badly on the amount of grilled chicken i was given. Once i noticed how little grilled chicken i had on my sandwich, I asked if i could pay for extra chicken. I then watched as the lady picked up two small pieces of chicken with a scoop. At that point i just said nevermind to the “extra” chicken and took the loss. I’d advise going to another restaurant if you're bulking or...