Starbucks Coffee Company — Restaurant in Wausau

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I don't ever give 1 star ratings (in fact this is the very first one) but our experience today earned it as it was by far the worst experience I have ever had at a Starbucks (and I have been to A LOT of them all over the country).

It started out that we tried to go inside only to find doors locked (it is usually open) and a small note saying to use the drive thru. Fine, problem is there is fencing in the parking lot preventing cars from entering the drive thru from the parking lot. We had to go all the way around the block to get to where you get in line. There was probably 10-12 cars in front of us when we got there (which is not atypical for a starbucks). It took us 40 MINUTES from the time we entered the drive thru line to the point we got our drinks. I have NEVER waited that long at ANY other Starbucks before even when there were significantly longer lines. When I politely mentioned that we had been waiting for over 35 minutes and asked if there were some big orders or something ahead of us, the barista was quite rude and snobbishly said "We're doing the best we can" and then walked away. I'm all for giving the benefit of the doubt as I didn't know the whole situation but as we sat there, we saw they were moving with no sense of urgency. In fact, one of the team members was just standing there nearly the whole time we sat there. Next, the guy said "It'll be ...(whatever the total was)'. No please, no thank you. The drinks came and one of them was wrong (which they did correct) but then they added another 3-4 minutes to get the bread we had asked for. Total time was over 50 MINUTES from the time we got to the location to the time we left. That's insane and insane of us to sit thru that. I get that there are bigger things in this world to be worried about and perhaps they were short staffed or whatever but they shouldn't be rude to customers. Between that and the ridiculously long wait is why the 1 star rating. I expect better, Starbucks. That was a VERY, VERY...

I've been to this location before several times and the experience was great and the employees overall amazing. However, after my experience today, I'm won't be going back.

After the wait through the drive thru I ordered a latte and breakfast item. Finally pulled up and it took several minutes for them to take my payment and were more busy with taking orders. I didn't mind till I got a drink that wasn't mine. At first thought wrong order and pointed this out. Then the lady insists this was what I ordered and I said no it isn't a latte. She asks if I was asking to have this and that added to it. And I literally had to explain why this wasn't a latte. So she asked if I meant a drink that was on the seasonal menu and I said it's not a seasonal drink it's just a normal latte. So they remade it and sure enough looked like a latte, but was not a latte. I'm not sure if they were new or what, but waste of money.

As I pulled off I realized I should have checked the breakfast item as that was wrong to, but just didn't have the time to go back. I believe they were messing up other orders as well since it took longer than usual with the drive thru, but would you go to a location if they didn't know what a latte was?

Just some context I've ordered from Starbucks for years the same drink, nothing new just this location...