Cousins Subs — Restaurant in Wausau

First time trying cousins, and I'll never go back. I ordered delivery, and every sandwich I ordered was made incorrectly, and one was just missing all together. My 2 large orders of cheese curds were not even close to the same amount. One container was filled about 2/3 of the way, and the other wasn't even half full - clearly not the same size order. The sandwiches were so drenched in oil and vinegar that the wrappers were coming apart, and everything in the bag was oily. When I called the store the only attempt to fix the problem was that I could stop in some time, and they would give me a coupon for a free sub. After explaining that I have one person with no food for dinner and I expected a better option, they said they could make the sandwich they forgot, and I could come get it. After a much longer than necessary conversation, they offered to remake all the subs that were incorrect(all of them), and I would have to come in and get them. So after the 87$ I paid for food and delivery I had to go get my own food and then the other girl working in the store, not Emily, wanted to examen all the sandwiches to see if they were actually made wrong. She basically said she thought I was lying, although since I brought all the sandwiches back to the store, even though I was told on the phone I didn't need to bring them back, she was able to verify that they had indeed made all the sandwiches wrong. They did give me 4 coupons for free sandwiches but considering that when I got home and sat down to eat my cold cheese curds I discovered that they still didn't make the sandwiches correctly (mayo all over my son's sandwich again even though it was ordered without) I don't plan to use the coupons or return. I don't like to give my business to a place that clearly doesn't value me as a customer and doesn't want to do anything to make their mistake right without me having to demand...

Pretty hard to understand. 3 times in a row...my order was wrong. Read the other reviews, I am not alone. I order 1 sandwich...not a complicated order. Hold the tomatos and onions. First 2 times I went in and got a different sandwich. Today, I figured no way it could be wrong again. Bad assumption. I know it is nit-picky, but I am eating this in my car. It is a pain and messy to remove onions and tomatos, and just unbelievable you can get it wrong every time. Checking to see if it is correct is tough too due to 5 layers of paper to go through to get to the sub. Hire some people that can read, or if they can read actually care about the instructions on the order. Checked receipt each time...no tomatos or onions right on there. I like the sandwich. Prices are high, $18.00 for a 15" chicken deluxe sub that isnt particularly special seems high to me, although I have used a coupon every time so really about $15.00. I have eaten alot of subway, and I cant even remember 1 time my order was wrong. Same for Jimmy Johns. I can eat at a sitdown place here for $18.00 easily. More food and service for the money. Inside seems fine, enough parking, they were busy and I still got my food fairly quickly...but...I would wait a little longer to get the correct food. Not sure I will be back. I honestly do not recommend at this point. Too expensive for what you get and extremely poor service. An occasional mistake can just be a bad day...consistent mistakes seem like poor training or management. Plenty of other sub...

I’m posting this poor review in hopes that something can be done with the quality of the subs at this particular location. I used to go to the Cousins in Stevens Point whenever I went through that area because they had the best subs ever! The quality was always top notch. This location opened rather recently and it was superb at the beginning but the quality is failing for me most recently. The last 3 orders have been dripping water and all soggy within minutes of receiving my order - like they are pulling wet meat out of a bag and slapping it on undercooked bread :/ I’ve reached out to let them know and nothing changes. I’ll give it a month or two and hope this goes back to the quality I remember. For now, I’ll give it a break and go back to Jersey Mike’s or Jimmy John’s when in Wausau. The people have still been nice so it pains me to post this. ...