Buff City Soap Waxahachie, TX — Local services in Waxahachie

I want to preface this by saying I have been a customer of Buff City Soap for 2 years and of this store since it opened. I have always enjoyed the laundry detergents for their scents and quality. However, in the past 3 or 4 months, I have purchased at least 4 or 5 containers of laundry detergent that had very little to no smell. At first I thought I was nose blind, but about 2 weeks ago, I purchased a container of the laundry detergent scented Narcissist. I did a load of laundry with it, and my laundry smells like nothing. Then I smell the detergent and again, smells like nothing. So, I remember I had a sample of Narcissist from over 8 months ago that I forgot to use. I opened the sample, and lo and behold, the old sample smells great and my new container of detergent smells like nothing. I'm so bummed because I have been using these detergents for 2 years and now it's a hit or miss whether my laundry will actually come out smelling as the requested scent. I've shaken the containers to ensure everything is well mixed, but I get the same result. Some detergents still smell good, but some don't smell very much at all or not at all. Again, it's a hit or...

Unfortunately, the service at this store was not great. The online hours for the weekdays are listed as 11 am, but there were customers waiting outside for the store to open. When we noticed that the lights were out and no one was there, we decided to call. When we called, the young lady informed us that they would open at 12 pm. She mentioned that the hours had changed temporarily. I suggested that they put up a sign stating that, but she didn’t seem to take it seriously. The staff was not very helpful, and I believe they need to work on their customer service skills. I’ve been to other locations of the same store, and the service there was...

Love what Buff City has to offer as far as products but not sure what’s up with the stores that are franchised. This location as well as the others they own have just done down. Customer service is lacking!! Coming from someone who spends hundreds monthly here. Went in today, was told one person was working but then when she went to the back I saw someone sitting at a desk. That person then comes out to help and not really thrilled to be there. Just a crappy attitude overall. If there was a way to get all the items online and be able to customize them the same way as in store I’d never step foot in any of these...