James Avery Artisan Jewelry — Local services in Waxahachie

We had the pleasure of visiting James Avery and had the pleasure of interacting with Shauna a Manager who provided exceptional customer service. Upon walking into the store there were no slip or trip hazards and the store was very clean, especially jewelry cases. The items that were purchased cost approximately $40 per item which is very reasonable considering the quality.

Shauna's introduction can be described as being warm cheerful and very sincere as she walked up and asked how she could be of assistance. Shauna swiftly found out what items were needed and found them in the store. Shauna processed the order with grace and charm, even throwing in a few compliments about the selections in the store. What sealed the deal was the handshake Shauna gave to complete the transaction! Some type of amazing.

Shauna has become one of the managers at James Avery because of her exceptional customer service. Thank you for providing an Amazing Customer Service Experience. Keep being a shining light and providing Exceptional Customer Service! It was a blessing we were able to cross paths with you and this is our way of being a blessing to you.

"Our Purpose Is...

Took a brand new bracelet in to have links added. I was told it would be one week to get it back. I’m now a day away from two weeks and for the last week have been lied to by this store over and over again one time I call and I’m told it’s shipped and they should get it in the next day or two. Two days goes by, I call and I’m told that it hasn’t shipped and when I question it I get someone else on the phone who then says it has shipped and will be there in a day or two. How many times in a week can I be told a day or two….3 times by James Avery. If they were honest from the beginning I wouldn’t be as mad but the constant lies have me not even wanting to shop at this location anymore. They say “because of the holidays” bs yet when I dropped it off I was told “1 week because of the holidays”. One phone call I was even told “this is weird, it never takes this long” so now I wonder if they even shipped it when they...

Professional & Attentive willing to go beyond the call. Although we are a repeat customer to other JA stores, this was our first trip to the store in Waxahachie. In fact, we did not go to make another purchase, but to simply ask for help with another piece of jewelry. My wife had a long necklace that became knotted and impossible (for us) to untangle. I shared our challenge with Daisy at JA...and without hesitation and no opportunity to 'sell' us more, she took on the challenge, untangled our necklace and did it with persistence and care..thank you Daisy, your management team, and JA for treating us no differently, customer or not. We will be back to buy more, and will make it a point to purchase...