lululemon — Local services in Wayne Township

Extremely disappointed by Lulu today and in the past. I was a little hesitant already about buying Lulu because of the price, however I know that they care so much about pleasing the customer by promising quality and ensuring returns for quality purposes. I bought my first lululemon item and LOVED it, however, I very quickly started seeing quality issues (even though I was following all care instructions). Ripped seams, pilling, etc. 3 months later (today), I stopped into the store to exchange my pants for a new pair for quality purposes. I went with a friend because she had the same issue. We were blatantly told to just buy a $10 pill shaver at Walmart to remove it. This was very upsetting because I expected my $99.99 pants to last longer than 3 months without looking trash. I will no longer be spending so much money at Lulu knowing they don’t actually care to keep their quality promise with their customers at this store. Also, the worker that was taking my return told us that she worked there for 5 years so she knew what she was doing when she wouldn’t...

Terrible experience. This store does not follow the quality promise guidelines stated on the Lululemon website. Was told they couldn’t anything other than give me $10 to give it to Lululemon like new. Extremely disappointed. Then, I was told by Lululemon online customer support to go in store to find out why my return money back was taking longer than TWO WEEKS and they said they couldn’t do ANYTHING. They told me to contact my bank… as if my bank can issue my return? Simply wild. Guess I’ll go take all my returns online. Needless to say, customer service at this Lululemon store was horrendous. As someone who has worked in customer service before, I was shocked at how extremely terrible...

The past few times I have gone to lululemon I have had HORRIBLE customer service. Workers are rude especially a specific lady who I think is the manager. They are pushy and have ruined the experience of shopping at Lulu. I think to me the main issue is the manager I asked a question and in the back I could hear her chuckling and laughing with other employees while staring at me. Made me feel unappreciated and has ruined the experience of shopping at lululemon which I have always looked forward to and enjoyed. The manager at Lululemon was extremely rude during my visit and spoke to me in a dismissive, unprofessional tone. Her behavior made me feel uncomfortable and unwelcome...