Macy's — Local services in Wayne Township

This Macy’s is nice, but Macy’s in general confuses me. Years ago, they were a higher-end option, having useful and beautiful things at a fairly reasonable price (in comparison to somewhere like Bloomingdale’s, which has gone so high-end that it’s often difficult to find anything useful there), but these days Macy’s just feels like it’s in retail distress, like it’s one or two years away from becoming an anchor store for dead malls and soaking in the surplus dead mall vibe getting piped in from the a/c vents and wafting through the boarded-up entrance to the main mall and auditioning HARD for this coveted job by starting on their own to get that deadmall/labelscar feeling down pat. All they need to do is start piping in nightcore music, and they’d be nine-tenths of the way there.

I don’t dislike Macy’s, I’m just saying how I feel. It’s kind of weird, and I really wish this decline would stop. It was likely a mistake to try to ‘ghetto-up’ their style and offerings too much, and now a lot of their style — both in terms of retail goods and in-store atmosphere — feels dated and a little trashy.

Dear Macy’s Corporate: I want to like you. I really, really do. PLEASE give me a reason to fall in love with you again. Let’s roll back this corporate image to, say, 1995 and never make the mistake of trying to appease and appeal to ‘the new generation’, or whatever was pitched in some meeting that ended up leading us to where we are, a store that looks like it’s on its last legs, one that feels like there should be water stains all over the walls and ceilings, smelly, dirty carpets, and restrooms that are portals — very run-down, poorly-lit, smelly portals — to Hell. This is a lesson in You Chose Wrong; hit rewind before it’s too late. Please.

As for the Sioux Falls Macy’s, it’s…a Macy’s. The nice man at the Customer Service desk and the CS manager were wonderful (unfortunately I went there with a Macy’s to home shipping problem, but they resolved it), and I ended up buying some cute stuff. I’ll most probably return. There’s nothing wrong with this Macy’s that isn’t wrong with the entire chain.

And Macy’s Corporate: please clean your stores. All of them. I’m talking about steam-cleaning or replacing carpets, painting or redesigning your walls and ceilings, and REMODEL AND CLEAN YOUR RESTROOMS; for most of the Macy’s I go in, this isn’t an issue of your restrooms needing a good cleaning; you’ve reached the ‘nuke it from orbit; it’s the only way to be sure’ stage.

Please help me keep...

I love the idea of Macy's. I order online intermittently and visit the store on occasion and the product quality is usually great. If there's ever an issue, their great customer service associates step in and make things right.

However, this particular store location lacks the attention to updates and interior modernization that other Macy's stores and other department stores (cough, see Dillard's in the same mall for the more modern department store experience) are expected to have in 2025 to try to remain competitive and relevant.

I visited the store in person a few days ago, and it was improved over the visit I had there probably a year or more ago on a rainy day. The rainy day at that time resulted in a great many bins, buckets and basins catching the rainy water leaking from the ceiling throughout the store (honestly, it was nuts, avoid on a rainy day, never been in a business with that many roof leaks, especially a Macy's!). That might be fixed by this point, but be aware it may remain a problem.

Synopsis: Employees and quality of products are fine and as expected; if you lower your expectations for the physical store itself, you'll be fine.

Macy's-if you read this, please consider picking up your game of the physical store in Sioux Falls. 1988 has come and gone; some additional remodeling and you could easily be the segment leader in...

Overseas customer service reps are inefficient and ineffective. No returns and exchanges available online. Because corporate does not know how to exchange merchandise online for correct sizes without refunding and placing new orders, costing customers who had placed orders over $75 for free shipping to be charged shipping on replacement/exchanged items. Either it is a scam designed by Macy's Corporate Online to fleece their customers, or it is from Macy's training of their ineffective and untrained overseas staff who get bonuses for new sales generated on new orders and do not care about exchanging items for a higher customer satisfaction and retention rate. Macy's Website does not allow returns to be exchanged online, so Macy's has once again shown customers do not come first, it is their bottom line of ignorance and contempt for online shoppers who live over a hundred miles from their stores. Macy's policy online of being unwilling to process exchanges and simply tell you they process only refunds and make you place new orders, simply lets me know the customer is not valued at...